Deskripsi pekerjaan
Posisi After Sales Quality Control (QC) berperan dalam menangani keluhan pelanggan, melakukan inspeksi produk keramik, serta menganalisis masalah kualitas untuk memastikan kepuasan dan standar kualitas perusahaan terpenuhi.
Tanggung jawab: Conduct quality inspections for customer complaints and after-sales cases; Inspect ceramic products and identify quality issues, defects, or installation-related problems; Analyze complaints and determine the root cause of quality issues; Coordinate with the After Sales, Technical, Sales, and relevant teams to resolve customer issues; Prepare inspection reports and documentation; Follow up on corrective actions and ensure proper resolution; Monitor recurring quality issues and provide recommendations for improvement; Ensure after-sales handling meets company quality standards and customer expectations.
Kualifikasi: Minimum D3/S1, preferably in Engineering, Industrial Engineering, or a related field; Minimum 1–2 years of experience in the ceramic industry, preferably in QC, Quality Assurance, Technical Service, or After Sales; Good knowledge of ceramic products, production processes, and common ceramic quality issues; Able to conduct product inspections and analyze defects; Strong problem-solving and analytical skills; Detail-oriented and able to work independently; Good communication and coordination skills; Willing to conduct field visits/customer inspections when required; Placement: Jakarta (Training at Medan for 1 Month).
Tanggung jawab
- Conduct quality inspections for customer complaints and after-sales cases
- Inspect ceramic products and identify quality issues, defects, or installation-related problems
- Analyze complaints and determine the root cause of quality issues
- Coordinate with the After Sales, Technical, Sales, and relevant teams to resolve customer issues
- Prepare inspection reports and documentation
- Follow up on corrective actions and ensure proper resolution
- Monitor recurring quality issues and provide recommendations for improvement
- Ensure after-sales handling meets company quality standards and customer expectations
Kualifikasi
- Minimum D3/S1, preferably in Engineering, Industrial Engineering, or a related field
- Minimum 1–2 years of experience in the ceramic industry, preferably in QC, Quality Assurance, Technical Service, or After Sales
- Good knowledge of ceramic products, production processes, and common ceramic quality issues
- Able to conduct product inspections and analyze defects
- Strong problem-solving and analytical skills
- Detail-oriented and able to work independently
- Good communication and coordination skills
- Willing to conduct field visits/customer inspections when required
- Placement: Jakarta (Training at Medan for 1 Month)
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Negosiasi