Deskripsi pekerjaan
We are looking for a dedicated Villa Supervisor to oversee daily operations in Uluwatu. This role is essential for ensuring that our villa remains clean, well-maintained, and prepared to welcome guests at all times. You will be the primary point of contact for operational coordination and guest satisfaction. In this position, you will coordinate with housekeeping, maintenance, and other operational teams to ensure service standards are met. You will manage the guest check-in and check-out processes, handle inquiries or complaints professionally, and conduct regular inspections of the property. Additionally, you will be responsible for monitoring operational supplies, maintaining communication between management and the villa team, and preparing regular reports on villa conditions.
Tanggung jawab: Supervise and ensure the daily villa operations run smoothly; Ensure the villa is clean, well-maintained, and ready to welcome guests; Coordinate with Housekeeping, Maintenance, and other operational teams; Supervise guest check-in and check-out processes; Handle guest requests, inquiries, and complaints professionally; Conduct regular inspections of the villa before and after guest stays; Report and coordinate any maintenance issues or damages with the relevant team; Ensure company SOPs and service standards are properly followed; Monitor villa amenities, supplies, and other operational needs; Prepare regular reports regarding villa conditions and daily operations; Maintain good communication and coordination between guests, the villa team, and management.
Kualifikasi: Minimum 1 year of experience as a Villa Supervisor, Hotel Supervisor, Front Office Supervisor, or in a similar role; Previous experience in hospitality, villa, or hotel operations is preferred.
Tanggung jawab
- Supervise and ensure the daily villa operations run smoothly
- Ensure the villa is clean, well-maintained, and ready to welcome guests
- Coordinate with Housekeeping, Maintenance, and other operational teams
- Supervise guest check-in and check-out processes
- Handle guest requests, inquiries, and complaints professionally
- Conduct regular inspections of the villa before and after guest stays
- Report and coordinate any maintenance issues or damages with the relevant team
- Ensure company SOPs and service standards are properly followed
- Monitor villa amenities, supplies, and other operational needs
- Prepare regular reports regarding villa conditions and daily operations
- Maintain good communication and coordination between guests, the villa team, and management
Kualifikasi
- Minimum 1 year of experience as a Villa Supervisor, Hotel Supervisor, Front Office Supervisor, or in a similar role
- Previous experience in hospitality, villa, or hotel operations is preferred
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 5.000.000 – Rp 6.000.000 per month