Deskripsi pekerjaan
Posisi Shift Supervisor untuk operasional F&B dan Padel ini memimpin pengarahan shift harian, memastikan kesiapan seluruh staf, memantau kualitas layanan di seluruh area klub, serta menangani keluhan tamu secara cepat dan profesional guna menciptakan pengalaman pelanggan yang prima.
Tanggung jawab: Shift Operations Lead daily shift briefings covering bookings, kitchen prep status, events, and key priorities; Ensure all FOH and BOH staff are present, in uniform, and ready before the shift begins; Monitor service quality across all club areas throughout the shift; Handle first-level guest complaints promptly and professionally, escalating to the Operations Manager if unresolved within five minutes; Supervise and coordinate floor staff including reception to ensure seamless service.
Tanggung jawab
- Shift Operations Lead daily shift briefings covering bookings, kitchen prep status, events, and key priorities
- Ensure all FOH and BOH staff are present, in uniform, and ready before the shift begins
- Monitor service quality across all club areas throughout the shift
- Handle first-level guest complaints promptly and professionally, escalating to the Operations Manager if unresolved within five minutes
- Supervise and coordinate floor staff including reception to ensure seamless service
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi