Deskripsi pekerjaan
Deskripsi pekerjaan Key Responsibilities: Develop and execute a comprehensive Training & Development strategy aligned with business objectives and organizational growth. Establish structured training systems, competency frameworks, SOPs, and scalable learning architectures across all locations. Conduct Training Needs Analysis (TNA) and design end-to-end learning journeys (onboarding, technical, service excellence, and leadership programs). Build and embed a strong service excellence culture through training, behavioral standards, and operational integration. Design and implement leadership development and succession programs for supervisory and managerial levels. Deliver impactful training sessions and develop internal trainers through Train-the-Trainer initiatives. Monitor, evaluate, and continuously improve training effectiveness using KPIs, feedback, and business performance metrics. Collaborate with cross-functional stakeholders to ensure training initiatives drive capability building and measurable business outcomes. Requirements: Bachelor’s degree in Psychology, Human Resources Management, Business Administration, Education, or related fields. Minimum 4 years of experience in Training & Development, preferably with 1-2 years of strategic or leadership role. Strong experience in retail, FMCG, or multi-branch operations is highly preferred. Proven track record in building training systems or managing a training function.
Informasi lowongan
- Tipe pekerjaan
- Contract
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