Deskripsi pekerjaan
Perusahaan di Bali membuka lowongan untuk posisi Team Reservation yang bertugas menangani seluruh reservasi tamu, permintaan pemesanan melalui berbagai platform OTA, serta berkoordinasi secara intensif dengan tim vila guna memastikan kedatangan dan pengalaman menginap tamu berjalan lancar. Dalam peran ini, Anda bertanggung jawab mengelola pemesanan dari berbagai saluran komunikasi seperti WhatsApp, telepon, Airbnb, Booking.com, dan email. Tugas harian meliputi pengecekan ketersediaan kamar, komunikasi terkait pembayaran dan permintaan khusus, koordinasi kedatangan dengan pengawas vila, serta mengelola perubahan atau pembatalan reservasi guna meningkatkan tingkat okupansi vila.
Tanggung jawab: Handle guest reservations and booking requests; Manage bookings from OTAs, WhatsApp, phone, AirBnB, Booking.com, Email, and other channels; Check room/villa availability and update booking information; Communicate with guests regarding reservations, payments, and special requests; Coordinate with the Villa Supervisor and Operations Team regarding guest arrivals and departures; Handle booking changes, cancellations, and guest inquiries; Ensure all reservation details are recorded accurately; Follow up on potential bookings and assist in increasing villa occupancy.
Kualifikasi: Experience in reservation or hospitality is preferred; Good communication and customer service skills; Good English communication skills; Familiar with OTA platforms and WhatsApp; Good computer and administrative skills; Detail-oriented and well organized; Able to handle multiple bookings and requests; Fast response and able to work under pressure; Responsible, proactive, and able to work independently; Based: Bali.
Tanggung jawab
- Handle guest reservations and booking requests
- Manage bookings from OTAs, WhatsApp, phone, AirBnB, Booking.com, Email, and other channels
- Check room/villa availability and update booking information
- Communicate with guests regarding reservations, payments, and special requests
- Coordinate with the Villa Supervisor and Operations Team regarding guest arrivals and departures
- Handle booking changes, cancellations, and guest inquiries
- Ensure all reservation details are recorded accurately
- Follow up on potential bookings and assist in increasing villa occupancy
Kualifikasi
- Experience in reservation or hospitality is preferred
- Good communication and customer service skills
- Good English communication skills
- Familiar with OTA platforms and WhatsApp
- Good computer and administrative skills
- Detail-oriented and well organized
- Able to handle multiple bookings and requests
- Fast response and able to work under pressure
- Responsible, proactive, and able to work independently
- Based: Bali
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 5.000.000 – Rp 6.000.000 per month