Deskripsi pekerjaan
Supervisor Uluwatu bertanggung jawab untuk mengawasi operasional harian villa guna memastikan seluruh aktivitas berjalan lancar. Peran ini mencakup koordinasi tim operasional seperti Housekeeping dan Engineering, serta memastikan kondisi villa selalu bersih, terawat, dan siap menyambut tamu. Selain itu, posisi ini berperan dalam menangani permintaan tamu, keluhan, serta memantau inventaris operasional. Supervisor juga bertugas menyusun laporan operasional harian, memastikan kepatuhan staf terhadap SOP dan standar layanan perusahaan, serta melakukan inspeksi rutin. Peran ini menuntut kemampuan koordinasi yang baik dengan vendor dan manajemen untuk menyelesaikan masalah operasional secara profesional.
Tanggung jawab: Oversee daily operations of the villa and ensure all activities run smoothly; Supervise and coordinate villa staff, including Housekeeping, Engineering, and other operational teams; Ensure the villa is clean, well-maintained, and ready for guest arrival; Conduct regular villa inspections and follow up on maintenance or operational issues; Handle guest requests, complaints, and operational issues professionally; Coordinate with Housekeeping and Engineering teams to ensure all guest needs are handled promptly; Monitor villa amenities, cleaning supplies, linen, and other operational inventory; Coordinate with vendors and suppliers when needed; Prepare daily operational reports and report important issues to management; Ensure staff follow company SOPs, service standards, and work schedules; Assist management with other operational tasks when required.
Kualifikasi: Minimum 2 years of experience in hotel, villa, hospitality, or a similar position; Previous experience as a Supervisor or Senior Staff is preferred.
Tanggung jawab
- Oversee daily operations of the villa and ensure all activities run smoothly
- Supervise and coordinate villa staff, including Housekeeping, Engineering, and other operational teams
- Ensure the villa is clean, well-maintained, and ready for guest arrival
- Conduct regular villa inspections and follow up on maintenance or operational issues
- Handle guest requests, complaints, and operational issues professionally
- Coordinate with Housekeeping and Engineering teams to ensure all guest needs are handled promptly
- Monitor villa amenities, cleaning supplies, linen, and other operational inventory
- Coordinate with vendors and suppliers when needed
- Prepare daily operational reports and report important issues to management
- Ensure staff follow company SOPs, service standards, and work schedules
- Assist management with other operational tasks when required
Kualifikasi
- Minimum 2 years of experience in hotel, villa, hospitality, or a similar position
- Previous experience as a Supervisor or Senior Staff is preferred
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 5.000.000 – Rp 6.000.000 per month