Deskripsi pekerjaan
PT Sunshine Food Group is a company engaged in the food and beverage industry, specializing in catering and banquet services for various corporate and special events. The company is committed to delivering high-quality service and seamless event experiences for its clients. The Supervisor Banquet Service plays a critical role in overseeing and coordinating all banquet and catering operations. This position involves managing service teams, ensuring service readiness, and maintaining high standards of quality control. The supervisor is responsible for developing and implementing Standard Operating Procedures (SOPs), conducting staff training, and ensuring that all event executions meet client expectations and company policies.
Tanggung jawab: Oversee and coordinate banquet service operations for corporate events, casual events, and other catering functions; Ensure service readiness, including manpower allocation, table setup, equipment preparation, food service coordination, and event execution; Supervise, brief, and coordinate waiters and service staff to ensure professional and consistent service standards; Develop and conduct training programs for service staff, including service etiquette, serving techniques, table setup, guest handling, and service procedures; Develop, implement, and evaluate SOPs and work instructions to improve service quality and operational efficiency; Monitor team performance and ensure compliance with service standards, hygiene requirements, and company policies; Coordinate with kitchen, event organizers, clients, and other relevant teams to ensure smooth event operations; Handle client requests, operational issues, and service complaints professionally; Evaluate event execution and prepare operational reports, including service performance and recommendations for improvement.
Kualifikasi: Minimum Diploma (D3) in Hospitality, Food & Beverage Service, Hotel Management, or a related field; Minimum 3 years of experience in banquet service, catering, hotel, or event service operations, with at least 1 year in a supervisory role; Proven experience handling corporate events, casual events, and large-scale catering functions; Experienced in supervising, coaching, and training waiters or service staff; Able to develop and implement SOPs, work instructions, and service standards; Strong leadership, communication, coordination, and problem-solving skills; Customer-oriented, detail-oriented, and able to work under pressure with flexible working hours, including weekends and public holidays when required; Willing to be placed in Karawaci; Experience in catering companies or hospitality service providers handling multiple types of events; Strong understanding of banquet service flow, event setup, manpower planning, and service quality control; Ability to evaluate service performance and continuously improve operational standards.
Tanggung jawab
- Oversee and coordinate banquet service operations for corporate events, casual events, and other catering functions
- Ensure service readiness, including manpower allocation, table setup, equipment preparation, food service coordination, and event execution
- Supervise, brief, and coordinate waiters and service staff to ensure professional and consistent service standards
- Develop and conduct training programs for service staff, including service etiquette, serving techniques, table setup, guest handling, and service procedures
- Develop, implement, and evaluate SOPs and work instructions to improve service quality and operational efficiency
- Monitor team performance and ensure compliance with service standards, hygiene requirements, and company policies
- Coordinate with kitchen, event organizers, clients, and other relevant teams to ensure smooth event operations
- Handle client requests, operational issues, and service complaints professionally
- Evaluate event execution and prepare operational reports, including service performance and recommendations for improvement
Kualifikasi
- Minimum Diploma (D3) in Hospitality, Food & Beverage Service, Hotel Management, or a related field
- Minimum 3 years of experience in banquet service, catering, hotel, or event service operations, with at least 1 year in a supervisory role
- Proven experience handling corporate events, casual events, and large-scale catering functions
- Experienced in supervising, coaching, and training waiters or service staff
- Able to develop and implement SOPs, work instructions, and service standards
- Strong leadership, communication, coordination, and problem-solving skills
- Customer-oriented, detail-oriented, and able to work under pressure with flexible working hours, including weekends and public holidays when required
- Willing to be placed in Karawaci
- Experience in catering companies or hospitality service providers handling multiple types of events
- Strong understanding of banquet service flow, event setup, manpower planning, and service quality control
- Ability to evaluate service performance and continuously improve operational standards
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D3
- Gaji
- Negosiasi
- Batas lamaran
- 28 November 2026