Deskripsi pekerjaan
At NARA Spa & Recovery , the Front Office is more than a reception position — it is the first energetic touchpoint of our guest journey. We are looking for a warm, structured and detail-oriented professional who understands that true luxury lies in presence, clarity and attantion to detail. As our Spa Front Office, you will be responsible for creating a seamless, welcoming and warm arrival experience while ensuring smooth daily operations at the heart of our spa. You are the bridge between guest, therapist and management — and you naturally combine hospitality with light sales intuition. Welcome and guide guests with warmth, confidence and genuine attention Upsell treatments, packages and memberships Manage bookings and coordinate treatments with precision and care Support treatment recommendations and gently guide guests toward the right experience Handle payments and daily cash reports accurately Maintain booking systems, guest records and product inventory Ensure the reception and spa entrance area reflect NARA’s clean, calm aesthetic Respond to guest inquiries (WhatsApp & in person) in a professional and timely manner Resolve guest concerns with empathy and solution-oriented thinking Support daily administrative and operational tasks Previous experience in Front Office, Spa, Hotel or Hospitality
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.000.000 – Rp 6.000.000 per month