Senior System Engineer (Managed Service Level 1 - Senior)

General Requirements Minimum a Diploma or Bachelor's Degree in Computer Engineering, Telecommunications, Computer Science, Information Technology, or equivalent. At least 5 years of professional experience in a related field.

Proficient in Microsoft Azure , VMware , Microsoft Intune , and Microsoft 365 Suite . Solid understanding of Cloud technologies and IT systems architecture . Fluent in English (spoken and written) at a minimum of EU C1 level .

Preferred experience in a supervisory or coordinator role in IT Systems/Networks/Database Administration or a similar domain. Main Responsibilities Monitor systems and respond proactively to incidents and alerts.

Analyze and resolve incidents within agreed SLA timelines . Collaborate with engineering teams to troubleshoot and address issues raised via monitoring tools. Schedule and execute manual patch deployments as listed in internal documentation.

Act as the first responder for license renewals and escalate as per procedure. Provide technical support for systems and infrastructure, serving both internal stakeholders and external clients. Profile