Deskripsi pekerjaan
Posisi Reception bertanggung jawab untuk memberikan pelayanan tamu yang unggul di lingkungan villa. Anda akan menjadi titik kontak utama bagi tamu sejak proses kedatangan hingga keberangkatan, memastikan setiap kebutuhan mereka terpenuhi dengan standar pelayanan yang tinggi. Tugas Anda mencakup penanganan pertanyaan, permintaan, dan keluhan tamu secara profesional, serta memberikan informasi lengkap mengenai fasilitas dan layanan villa. Selain itu, Anda akan berkoordinasi dengan departemen Housekeeping dan departemen lainnya untuk memastikan kenyamanan tamu, serta mengelola administrasi Front Office dan pengaturan aktivitas tamu lainnya.
Tanggung jawab: Greet and assist guests during check-in and check-out.; Handle guest inquiries, requests, and complaints professionally.; Provide information regarding villa facilities and services.; Coordinate with Housekeeping and other departments to fulfill guest needs.; Assist with transportation, activities, and other guest arrangements.; Maintain accurate guest records and Front Office documentation.; Ensure excellent guest service and follow company SOPs..
Tanggung jawab
- Greet and assist guests during check-in and check-out.
- Handle guest inquiries, requests, and complaints professionally.
- Provide information regarding villa facilities and services.
- Coordinate with Housekeeping and other departments to fulfill guest needs.
- Assist with transportation, activities, and other guest arrangements.
- Maintain accurate guest records and Front Office documentation.
- Ensure excellent guest service and follow company SOPs.
Informasi lowongan
- Tipe pekerjaan
- Freelance
- Gaji
- Rp 3.500.000 – Rp 3.700.000 per month