Deskripsi pekerjaan
About the role PT Bank CTBC Indonesia is seeking a Quality Assurance Lead (Operation) to join our Banking & Financial Services team. This is a full-time position based in South Jakarta, Jakarta, offering the opportunity to take a strategic leadership role in ensuring operational excellence across our banking operations. As Quality Assurance Lead, you will be responsible for developing, implementing, and overseeing quality assurance frameworks that safeguard our operational integrity, regulatory compliance, and customer satisfaction. This role is pivotal in driving continuous improvement initiatives and maintaining the highest standards of service delivery across our organisation. Key responsibilities Develop and implement comprehensive quality assurance policies, procedures, and standards for operational activities Lead and oversee quality assurance audits and assessments across banking operations to identify gaps and areas for improvement Monitor and analyse operational metrics, key performance indicators (KPIs), and quality benchmarks to ensure compliance with established standards Design and execute testing protocols and validation procedures for new systems, processes, and operational implementations Collaborate with operational teams to investigate quality issues, determine root causes, and develop corrective and preventive action plans Provide coaching and guidance to quality assurance team members, fostering a culture of excellence and continuous improvement Prepare detailed quality assurance reports and present findings to senior management and stakeholders Ensure compliance with regulatory requirements, internal policies, and industry best practices in all quality assurance activities Lead training programmes and workshops to enhance quality awareness across operational departments Manage documentation and maintain audit trails to support regulatory examinations and internal reviews What we're looking for
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi