Property Administration Officer (Fluent English or Mandarin)

PT TIM MITRA INTERNASIONAL PT Tim Mitra Internasional is a locally established Indonesian outsourcing company based in Jakarta. At TMI, we provide comprehensive solutions tailored to meet the unique needs of clients across various industries. The Client Our client is a well-established real estate agency based in Melbourne, Australia, with multiple office locations. Known for their professional approach and strong market presence, they have built a solid reputation in the industry over the years.

The Role We are seeking a highly organised and professional Property Administration Officer with excellent customer service skills and a keen eye for detail to join our dynamic team. This role is ideal for a proactive individual who will provide vital administrative support to the property management team and clients, ensuring that all tasks are completed accurately, efficiently, and professionally. This role combines administrative and organisational responsibilities, supporting the overall operations of the property management department. You will be responsible for a variety of complex administrative tasks, many requiring discretion and confidentiality, such as managing documentation, assisting with reporting, coordinating communications, and supporting lease and tenancy processes. The position requires a high level of independence, strong judgment, and the ability to make decisions within the scope of your delegated responsibilities.

To be successful in this role, you must be fluent in English , with the ability to communicate clearly and professionally with a diverse range of clients, tenants, and stakeholders. Fluency in Mandarin will be a definite plus point. This is an excellent opportunity for early career and early-mid level candidates, including fresh graduates and those with some experience in administration or customer service, who are looking to kickstart and advance their careers. Responsibilities

Provide day-to-day administrative support to the office, including handling phone enquiries; screening, analysing, and responding to correspondence; resolving issues, and supporting team members in a professional and courteous manner. Screen and process prospective tenant applications in accordance with internal procedures. Prepare and process lease agreements, tenancy documentation, notices, and other related correspondence.

Maintain and update property management systems and internal databases accurately and in a timely manner. Assist with monitoring rent arrears, coordinating rent reviews, managing maintenance requests and scheduling property inspections. Act as a secondary point of contact for administrative matters, liaising with internal departments and external stakeholders on operational matters.