Deskripsi pekerjaan
PT. Star Wagen Indonesia merupakan dealer resmi alat berat dan kendaraan komersial seperti Mercedes Benz, SANY, SAKAI, dan ATLAS COPCO. Perusahaan ini berkomitmen memberikan layanan purna jual yang andal. Sebagai Product Support Technical Section Head, Anda akan memimpin dan mengoordinasikan aktivitas teknis serta layanan untuk memastikan operasional memenuhi target, SOP, standar keselamatan, dan persyaratan prinsipal. Anda akan bekerja sama dengan berbagai departemen untuk memecahkan masalah teknis, memberikan bimbingan kepada tim, serta memastikan kualitas layanan tetap konsisten.
Tanggung jawab: Lead and coordinate Technical/Service activities to ensure service operations meet established targets, SOPs, safety standards, and Principal requirements; Analyze and evaluate the root causes of heavy equipment and component failures and ensure effective corrective actions are implemented; Monitor service quality, completion timelines, and work effectiveness to ensure service activities are completed according to established standards; Develop team technical competencies through coaching, technical guidance, and knowledge-sharing initiatives; Coordinate service operational requirements with Service Admin, Parts, Warranty, and Site Supervisors to ensure smooth service execution; Evaluate recurring technical problems, equipment downtime, and service performance, and provide improvement recommendations to management; Ensure the implementation of K3, company SOPs, and Principal quality standards across all Technical/Service activities.
Kualifikasi: Minimum Diploma (D3) in Heavy Equipment Engineering, Mechanical Engineering, Automotive Engineering, or a related field; Minimum 3–5 years of relevant work experience in technical, service, or heavy equipment operations; Experience in heavy equipment maintenance, technical service, or equipment troubleshooting will be an advantage; Strong technical knowledge and analytical skills in identifying equipment and component failure root causes; Proven leadership, coordination, and team management skills; Ability to provide technical coaching, guidance, and knowledge sharing; Good understanding of K3, SOP implementation, service quality standards, and Principal requirements; Strong problem-solving and decision-making skills; Good communication and coordination skills; Good command of Bahasa Indonesia and English, both written and spoken.
Tanggung jawab
- Lead and coordinate Technical/Service activities to ensure service operations meet established targets, SOPs, safety standards, and Principal requirements
- Analyze and evaluate the root causes of heavy equipment and component failures and ensure effective corrective actions are implemented
- Monitor service quality, completion timelines, and work effectiveness to ensure service activities are completed according to established standards
- Develop team technical competencies through coaching, technical guidance, and knowledge-sharing initiatives
- Coordinate service operational requirements with Service Admin, Parts, Warranty, and Site Supervisors to ensure smooth service execution
- Evaluate recurring technical problems, equipment downtime, and service performance, and provide improvement recommendations to management
- Ensure the implementation of K3, company SOPs, and Principal quality standards across all Technical/Service activities
Kualifikasi
- Minimum Diploma (D3) in Heavy Equipment Engineering, Mechanical Engineering, Automotive Engineering, or a related field
- Minimum 3–5 years of relevant work experience in technical, service, or heavy equipment operations
- Experience in heavy equipment maintenance, technical service, or equipment troubleshooting will be an advantage
- Strong technical knowledge and analytical skills in identifying equipment and component failure root causes
- Proven leadership, coordination, and team management skills
- Ability to provide technical coaching, guidance, and knowledge sharing
- Good understanding of K3, SOP implementation, service quality standards, and Principal requirements
- Strong problem-solving and decision-making skills
- Good communication and coordination skills
- Good command of Bahasa Indonesia and English, both written and spoken
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D3
- Gaji
- Rp 15.000.000 – Rp 20.000.000 per month
- Batas lamaran
- 03 Desember 2026