Deskripsi pekerjaan
Perusahaan berfokus pada pengembangan dan implementasi produk teknologi inovatif bagi para pengguna akhir. Perusahaan berkomitmen menghadirkan solusi teknologi yang handal dan memberikan pendampingan penuh kepada pelanggan agar produk dapat beroperasi secara maksimal. Sebagai Product Implementation Specialist, Anda bertanggung jawab mengawal proses implementasi produk teknologi di fasilitas pelanggan, mulai dari survei awal, penyiapan produk, hingga memberikan pelatihan langsung kepada pengguna. Selain itu, Anda bertindak sebagai sumber daya dukungan teknis setelah pembelian, berpartisipasi dalam pertemuan pengembangan produk berdasarkan umpan balik pelanggan, serta memberikan dukungan demonstrasi produk bila diperlukan.
Tanggung jawab: Responsible for servicing the product after purchase; Visit customers and perform a walk-thru of the facility, and gather the information that will aid in a successful implementation; Guide the product team from the company to perform the implementation at the customer’s facility; Render onsite training to the customer during implementation; Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist; Serve as a backup resource to the sales team for online/Onsite demonstrations of the product; Respond to customer-submitted support requests as needed; Partake in product development meetings to comprehend new functionalities and provide reports on customer feedback; Travel to customer facilities as necessary for implementations; Requirement; Bachelor’s degree or higher degree in any relevant field (preferably bachelor's in communication, technology, and engineering); Minimum 1–2 years of experience as product implementation, management consulting, enterprise product management, technical support, or sales; Proficiency in English, both spoken and written; Currently based in Bali or willing to relocate to Bali; Own a personal vehicle for on-site customer support; Should be good at problem-solving skills, logical & analytical thinking; Have good organizational skills especially in prioritizing tasks and managing time effectively.
Kualifikasi: Bachelor’s degree or higher degree in any relevant field (preferably bachelor's in communication, technology, and engineering); Minimum 1–2 years of experience as product implementation, management consulting, enterprise product management, technical support, or sales; Proficiency in English, both spoken and written; Currently based in Bali or willing to relocate to Bali; Own a personal vehicle for on-site customer support; Should be good at problem-solving skills, logical & analytical thinking; Have good organizational skills especially in prioritizing tasks and managing time effectively.
Tanggung jawab
- Responsible for servicing the product after purchase
- Visit customers and perform a walk-thru of the facility, and gather the information that will aid in a successful implementation
- Guide the product team from the company to perform the implementation at the customer’s facility
- Render onsite training to the customer during implementation
- Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist
- Serve as a backup resource to the sales team for online/Onsite demonstrations of the product
- Respond to customer-submitted support requests as needed
- Partake in product development meetings to comprehend new functionalities and provide reports on customer feedback
- Travel to customer facilities as necessary for implementations
- Requirement
- Bachelor’s degree or higher degree in any relevant field (preferably bachelor's in communication, technology, and engineering)
- Minimum 1–2 years of experience as product implementation, management consulting, enterprise product management, technical support, or sales
- Proficiency in English, both spoken and written
- Currently based in Bali or willing to relocate to Bali
- Own a personal vehicle for on-site customer support
- Should be good at problem-solving skills, logical & analytical thinking
- Have good organizational skills especially in prioritizing tasks and managing time effectively
Kualifikasi
- Bachelor’s degree or higher degree in any relevant field (preferably bachelor's in communication, technology, and engineering)
- Minimum 1–2 years of experience as product implementation, management consulting, enterprise product management, technical support, or sales
- Proficiency in English, both spoken and written
- Currently based in Bali or willing to relocate to Bali
- Own a personal vehicle for on-site customer support
- Should be good at problem-solving skills, logical & analytical thinking
- Have good organizational skills especially in prioritizing tasks and managing time effectively
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Rp 7.000.000 – Rp 8.000.000 per month
- Batas lamaran
- 19 November 2026