Deskripsi pekerjaan
Posisi Supervisor Outlet Penida di Mevui Penida bertanggung jawab penuh dalam mengawasi dan mengkoordinasikan kegiatan operasional sehari-hari di outlet. Anda akan bekerja sama dengan Outlet Manager untuk memastikan standar kualitas pelayanan, kebersihan, serta prosedur operasional yang berlaku dijalankan dengan baik oleh seluruh staf. Peran ini juga mencakup pengelolaan jadwal staf, pengawasan inventaris, serta penyelesaian masalah pelanggan secara cepat dan profesional guna memberikan pengalaman terbaik bagi para tamu.
Tanggung jawab: Supervise and coordinate staff during shifts to ensure smooth outlet operations; Support the Outlet Manager in monitoring service quality and guest satisfaction; Ensure staff follow Standard Operating Procedures (SOPs), safety, and hygiene standards; Handle day-to-day customer requests, feedback, and resolve issues promptly; Assist with staff scheduling, training, and performance monitoring; Monitor stock levels, assist in ordering, and prevent wastage; Maintain cleanliness and organization of the outlet at all times; Prepare shift reports and communicate key updates to the Outlet Manager; Ensure POS transactions, billing accuracy, and cash handling procedures are followed; Motivate and guide team members to deliver excellent customer service.
Kualifikasi: Diploma or Bachelor’s Degree in Hospitality, Business Management, or related field (preferred); Experience in the food & beverage or hospitality industry; Minimum 1–2 years of experience as a Supervisor, Team Leader, or Senior Staff in F&B; Strong leadership and people management skills; Good communication and interpersonal abilities.
Tanggung jawab
- Supervise and coordinate staff during shifts to ensure smooth outlet operations
- Support the Outlet Manager in monitoring service quality and guest satisfaction
- Ensure staff follow Standard Operating Procedures (SOPs), safety, and hygiene standards
- Handle day-to-day customer requests, feedback, and resolve issues promptly
- Assist with staff scheduling, training, and performance monitoring
- Monitor stock levels, assist in ordering, and prevent wastage
- Maintain cleanliness and organization of the outlet at all times
- Prepare shift reports and communicate key updates to the Outlet Manager
- Ensure POS transactions, billing accuracy, and cash handling procedures are followed
- Motivate and guide team members to deliver excellent customer service
Kualifikasi
- Diploma or Bachelor’s Degree in Hospitality, Business Management, or related field (preferred)
- Experience in the food & beverage or hospitality industry
- Minimum 1–2 years of experience as a Supervisor, Team Leader, or Senior Staff in F&B
- Strong leadership and people management skills
- Good communication and interpersonal abilities
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D1
- Gaji
- Negosiasi