Deskripsi pekerjaan
About Us Dimora Bali (formerly Bali Holiday Properties) is a luxury villa dedicated to delivering exceptional, high-end guest experiences with premium service standards. We are looking for a detail-oriented, communicative, and highly organized individual to join our Housekeeping team. Job Summary The Order Taker Housekeeping serves as the central point of communication between guests, the Housekeeping department, and other departments regarding room/villa service requests, ensuring every guest request is handled promptly, accurately, and professionally. Key Responsibilities Receive and log guest requests (extra amenities, laundry, maintenance, etc.). Assign and coordinate tasks to Room Attendants, Housekeeping, or related teams based on priority. Monitor room/villa status (occupied, vacant, dirty, clean, inspected) through the PMS/Housekeeping system. Liaise with Front Office regarding villa readiness for check-in/check-out. Record and follow up on lost & found items. Prepare daily reports on task status, guest complaints, and special requests. Handle guest complaints related to housekeeping politely and effectively, escalating to Manager when necessary Maintain guest confidentiality and privacy in line with luxury villa standards Qualifications Minimum high school diploma; a Diploma in Hospitality is preferred
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 5.000.000 – Rp 6.000.000 per month