Deskripsi pekerjaan
Supervises daily activities of the Order Management & Billing team.Maintains workflow to provide effective & efficient service policies and procedures
Tanggung jawab: Support CS Manager and current CS Supervisor to in the process Order to Cash process (O2C) in Indonesia, including receiving orders up to billing and collection, including order processing & deliveries, invoicing, cross division communication, handling ro; Supporting CS Manager and other CS Supervisor managing CS associates who base in several locations across Indonesia (Bali, Cikarang, Citeureup and Surabaya) to serve 9 divisions in Indonesia (Manufacturing, Basic Industries, Mining, Downstream, Paper, Ins; Coordinating and working closely with Finance (AR) Team as part of DSO continuous improvement project with highlight on reducing billing process lead time, reducing unbilled under ship & bill/contract service/project, reducing bad debt and collecting more; Take charge of all monthly reporting related to CS operation (example: DIFOT, Freight Policy tracking, ZDI - CN report, Delivery Not Yet Invoice, monthly clean up OOR, etc) including working on sales report (accrual) with Finance Team; Work closely with Sales Team, Demand Planning and Supply Planning Team to ensure stock, order and forecast are aligned including attending Sales meeting & coordinating; Monitoring and following up POD (signed return DO) to the Distribution Team and Sales Team/Customer; Provide data tracking of billing progress to related parties for all contract service, consignment, once off, equipment and milestone project billing; Send complete document including POD, completion report, PO / Contract and other supporting documents to CS Billing Team for the invoicing process; Work closely with 3PL warehouse Team; JOB REQUIREMENTS:; Minimum Bachelor's Degree from any Major, an Accounting & Management major is preferred; Minimum of 2 years' experience in order management & billing, sales, or administrative experience. Must have supervisory experience which includes the ability to work effectively and resolve customer and sales problems; Having advanced Excel skills, other software skills such as Power BI, MS Access, etc will be plus; Having hands-on experience in ERP especially SAP will be an advantage; Strong organizational skills, attention to detail, and the ability to work in a fast-paced, multicultural environment; Excellent negotiation skills with the ability to build strong relationships with internal stakeholders; Proven ability to articulate complex concepts clearly, both in writing and presentations; Problem-solving mindset with a proactive approach to improving supply performance; Fluent in English (both verbal and written); Willing to be placed in Ecolab Cikarang Plant.
Tanggung jawab
- Support CS Manager and current CS Supervisor to in the process Order to Cash process (O2C) in Indonesia, including receiving orders up to billing and collection, including order processing & deliveries, invoicing, cross division communication, handling ro
- Supporting CS Manager and other CS Supervisor managing CS associates who base in several locations across Indonesia (Bali, Cikarang, Citeureup and Surabaya) to serve 9 divisions in Indonesia (Manufacturing, Basic Industries, Mining, Downstream, Paper, Ins
- Coordinating and working closely with Finance (AR) Team as part of DSO continuous improvement project with highlight on reducing billing process lead time, reducing unbilled under ship & bill/contract service/project, reducing bad debt and collecting more
- Take charge of all monthly reporting related to CS operation (example: DIFOT, Freight Policy tracking, ZDI - CN report, Delivery Not Yet Invoice, monthly clean up OOR, etc) including working on sales report (accrual) with Finance Team
- Work closely with Sales Team, Demand Planning and Supply Planning Team to ensure stock, order and forecast are aligned including attending Sales meeting & coordinating
- Monitoring and following up POD (signed return DO) to the Distribution Team and Sales Team/Customer
- Provide data tracking of billing progress to related parties for all contract service, consignment, once off, equipment and milestone project billing
- Send complete document including POD, completion report, PO / Contract and other supporting documents to CS Billing Team for the invoicing process
- Work closely with 3PL warehouse Team
- JOB REQUIREMENTS:
- Minimum Bachelor's Degree from any Major, an Accounting & Management major is preferred
- Minimum of 2 years' experience in order management & billing, sales, or administrative experience. Must have supervisory experience which includes the ability to work effectively and resolve customer and sales problems
- Having advanced Excel skills, other software skills such as Power BI, MS Access, etc will be plus
- Having hands-on experience in ERP especially SAP will be an advantage
- Strong organizational skills, attention to detail, and the ability to work in a fast-paced, multicultural environment
- Excellent negotiation skills with the ability to build strong relationships with internal stakeholders
- Proven ability to articulate complex concepts clearly, both in writing and presentations
- Problem-solving mindset with a proactive approach to improving supply performance
- Fluent in English (both verbal and written)
- Willing to be placed in Ecolab Cikarang Plant
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi