Deskripsi pekerjaan
FINNS Beach Club is a world-renowned destination located along the stunning Bali coastline, celebrated for its vibrant energy, exhilarating entertainment, and exceptional food and beverage experiences. As a high-profile hospitality venue, the club is dedicated to creating unforgettable party atmospheres for its guests. The Operations Manager plays a crucial, hands-on role in supporting the Senior Operations Manager to oversee daily floor operations. This position is highly demanding and requires a strong presence on the floor to ensure that the venue's premium service standards are consistently executed at scale, maintaining the club's reputation as a premier destination.
Tanggung jawab: Support the Senior Operations Manager to ensure smooth service delivery, alignment across all departments, and strong floor visibility during peak periods.; Maintain premium service and presentation standards, handle VIPs discreetly, and resolve real-time complaints or recurring issues with effective service recovery.; Coach Floor Managers and staff by leading by example, reinforcing grooming and behavioral standards, and building accountability through daily briefings and training.; Assist in implementing new systems, SOPs, and guest flow improvements, while tracking efficiency, progress, and floor execution.; Monitor operational risks, maintain safety and brand standards, manage incidents, and provide clear reporting to senior management..
Kualifikasi: Previous experience as an Operations Manager, Assistant Operations Manager, Venue Manager, Floor Manager or similar in a high-volume hospitality environment.; Strong background in beach clubs, hotels, restaurants, nightlife, resorts or large-scale F&B operations.; Experience managing multicultural teams in a fast-paced environment.; Fluent in English and Bahasa Indonesia (additional languages are a plus)..
Tanggung jawab
- Support the Senior Operations Manager to ensure smooth service delivery, alignment across all departments, and strong floor visibility during peak periods.
- Maintain premium service and presentation standards, handle VIPs discreetly, and resolve real-time complaints or recurring issues with effective service recovery.
- Coach Floor Managers and staff by leading by example, reinforcing grooming and behavioral standards, and building accountability through daily briefings and training.
- Assist in implementing new systems, SOPs, and guest flow improvements, while tracking efficiency, progress, and floor execution.
- Monitor operational risks, maintain safety and brand standards, manage incidents, and provide clear reporting to senior management.
Kualifikasi
- Previous experience as an Operations Manager, Assistant Operations Manager, Venue Manager, Floor Manager or similar in a high-volume hospitality environment.
- Strong background in beach clubs, hotels, restaurants, nightlife, resorts or large-scale F&B operations.
- Experience managing multicultural teams in a fast-paced environment.
- Fluent in English and Bahasa Indonesia (additional languages are a plus).
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 18 November 2026