Deskripsi pekerjaan
Samada Work Life is a hospitality and lifestyle destination in Pererenan, Bali, offering co-living, co-working, accommodation, café, and community experiences. We are looking for a proactive and hands-on Operations Manager to oversee daily operations, ensure service excellence, and lead our operational team in delivering exceptional guest experiences.
Tanggung jawab: Oversee the daily operations of all properties and operational facilities to ensure smooth, efficient, and high-quality performance; Supervise and coordinate the Housekeeping, Maintenance, Host, and other operational teams while managing staff schedules and daily task allocation; Ensure seamless guest journeys, including reservations, guest communication, check-in/check-out, billing, and prompt resolution of guest concerns to maintain high customer satisfaction; Conduct regular property inspections to ensure cleanliness, functionality, presentation, and compliance with company service standards; Develop, implement, review, and ensure compliance with operational SOPs, policies, procedures, and quality standards; Coordinate procurement of operational supplies and equipment, including managing relationships and contracts with third-party vendors; Assist in budgeting, operational planning, cost control, reporting, audits, and monitoring compliance with legal and regulatory requirements; Handle operational issues, employee relations, and conflicts effectively while providing practical, solution-oriented follow-up; Coordinate with all departments to ensure operational alignment and support cross-functional initiatives, events, and community activities; Prepare operational reports, identify opportunities for improvement, and provide regular updates and recommendations to the General Manager.
Kualifikasi: Minimum 2-3 years of experience as an Operations Manager or in a similar operational leadership role, preferably in hospitality, villas, hotels, or property management; Strong leadership, team management, and interpersonal skills; Excellent organizational, problem-solving, and decision-making abilities; Detail-oriented, proactive, and able to work effectively in a fast-paced environment; Strong communication skills in both English and Bahasa Indonesia; Proficient in Microsoft Office and familiar with operational reporting; Able to coordinate multiple departments while maintaining high service standards; Based in Bali or willing to relocate.
Benefit: Competitive Salary; Service charge/month; THR (Religious Holiday Allowance); 12 Days Annual Leave; BPJS Kesehatan & BPJS Ketenagakerjaan (Fully Covered by Company).
Tanggung jawab
- Oversee the daily operations of all properties and operational facilities to ensure smooth, efficient, and high-quality performance
- Supervise and coordinate the Housekeeping, Maintenance, Host, and other operational teams while managing staff schedules and daily task allocation
- Ensure seamless guest journeys, including reservations, guest communication, check-in/check-out, billing, and prompt resolution of guest concerns to maintain high customer satisfaction
- Conduct regular property inspections to ensure cleanliness, functionality, presentation, and compliance with company service standards
- Develop, implement, review, and ensure compliance with operational SOPs, policies, procedures, and quality standards
- Coordinate procurement of operational supplies and equipment, including managing relationships and contracts with third-party vendors
- Assist in budgeting, operational planning, cost control, reporting, audits, and monitoring compliance with legal and regulatory requirements
- Handle operational issues, employee relations, and conflicts effectively while providing practical, solution-oriented follow-up
- Coordinate with all departments to ensure operational alignment and support cross-functional initiatives, events, and community activities
- Prepare operational reports, identify opportunities for improvement, and provide regular updates and recommendations to the General Manager
Kualifikasi
- Minimum 2-3 years of experience as an Operations Manager or in a similar operational leadership role, preferably in hospitality, villas, hotels, or property management
- Strong leadership, team management, and interpersonal skills
- Excellent organizational, problem-solving, and decision-making abilities
- Detail-oriented, proactive, and able to work effectively in a fast-paced environment
- Strong communication skills in both English and Bahasa Indonesia
- Proficient in Microsoft Office and familiar with operational reporting
- Able to coordinate multiple departments while maintaining high service standards
- Based in Bali or willing to relocate
Benefit
- Competitive Salary
- Service charge/month
- THR (Religious Holiday Allowance)
- 12 Days Annual Leave
- BPJS Kesehatan & BPJS Ketenagakerjaan (Fully Covered by Company)
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp8.500.000 – Rp10.000.000 per month