Deskripsi pekerjaan
PT Samudra Cahaya Artha membuka kesempatan penuh waktu (full-time) bagi seorang IT Support Supervisor untuk memimpin dan mengelola seluruh operasi dukungan teknologi informasi di Jakarta. Peran strategis ini bertanggung jawab dalam mengawasi tim support teknis, memastikan keunggulan layanan, mendorong efisiensi operasional di seluruh organisasi, serta menjaga keandalan infrastruktur teknologi untuk mendukung kebutuhan seluruh pemangku kepentingan internal.
Tanggung jawab: Supervising and managing IT support team members, including scheduling, performance monitoring, and professional development; Overseeing the resolution of technical issues and tickets, ensuring timely and effective solutions; Establishing and maintaining IT support procedures, policies, and best practices; Monitoring team performance metrics and Key Performance Indicators (KPIs) to ensure service level agreements are.
Tanggung jawab
- Supervising and managing IT support team members, including scheduling, performance monitoring, and professional development
- Overseeing the resolution of technical issues and tickets, ensuring timely and effective solutions
- Establishing and maintaining IT support procedures, policies, and best practices
- Monitoring team performance metrics and Key Performance Indicators (KPIs) to ensure service level agreements are
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.500.000 – Rp 7.500.000 per month