Deskripsi pekerjaan
The IT Store Assistant is responsible for the installation, configuration, maintenance, and troubleshooting of various store technologies. This includes POS terminals, payment peripherals, back-office computers, printers, barcode scanners, CCTV systems, and network services. This role provides both remote and on-site support for hardware, software, and connectivity issues. The assistant will manage incidents through a ticketing system, perform preventive maintenance, support new store openings and renovations, and coordinate with internal IT teams and third-party vendors. The position requires flexibility to work shifts, weekends, and public holidays to support retail operating hours.
Tanggung jawab: Install, configure, maintain, and troubleshoot store technology (POS, printers, CCTV, etc.).; Provide timely remote and on-site support for hardware, software, and connectivity issues.; Log, categorize, and resolve incidents through the ticketing process.; Monitor store connectivity (LAN, WAN, Wi-Fi, VPN, etc.).; Perform preventive maintenance, health checks, and software updates.; Support new store openings, relocations, and renovations.; Support application releases and technology rollouts.; Coordinate with internal IT teams and third-party vendors.; Maintain accurate asset records and equipment movement logs.; Participate in shift, weekend, and on-call coverage..
Tanggung jawab
- Install, configure, maintain, and troubleshoot store technology (POS, printers, CCTV, etc.).
- Provide timely remote and on-site support for hardware, software, and connectivity issues.
- Log, categorize, and resolve incidents through the ticketing process.
- Monitor store connectivity (LAN, WAN, Wi-Fi, VPN, etc.).
- Perform preventive maintenance, health checks, and software updates.
- Support new store openings, relocations, and renovations.
- Support application releases and technology rollouts.
- Coordinate with internal IT teams and third-party vendors.
- Maintain accurate asset records and equipment movement logs.
- Participate in shift, weekend, and on-call coverage.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi