Deskripsi pekerjaan
About the role The IT Infrastructure Support Staff will be responsible for providing comprehensive technical support and maintenance for our IT infrastructure systems. You will work directly with end-users and internal teams to diagnose, troubleshoot, and resolve infrastructure-related issues, ensuring minimal downtime and optimal system performance. Key responsibilities Provide frontline technical support to end-users, addressing IT infrastructure service requests in a timely and professional manner Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues across the organisation Monitor and maintain IT infrastructure systems, including servers, networks, storage, and security appliances Document all support activities, resolutions, and technical issues in the ticketing system to maintain accurate records Collaborate with other IT team members to implement infrastructure upgrades and improvements Assist with the installation, configuration, and deployment of new IT infrastructure equipment and systems Support the maintenance of IT service levels and contribute to the continuous improvement of support processes Qualifications A bachelor's degree in Information Technology, Computer Science, or a related field is highly desirable Relevant IT certifications such as CompTIA A+, Network+, or vendor-specific certifications (Cisco, Microsoft, etc.) are advantageous Proven experience in IT support or help desk roles, ideally with exposure to infrastructure support environments Strong technical knowledge of operating systems (Windows, Linux), networking concepts, and hardware troubleshooting Familiarity with ticketing systems and IT asset management tools
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi