Deskripsi pekerjaan
PT. Hexindo Adiperkasa Tbk adalah distributor tunggal alat berat Hitachi di Indonesia yang berkomitmen pada pendekatan layanan satu atap. Perusahaan ini mengedepankan budaya kerja berkinerja tinggi yang menekankan pada keberagaman, inovasi, dan pertumbuhan profesional bagi karyawannya. Posisi IT Help Desk & Support Staff bertanggung jawab untuk memberikan dukungan teknis IT secara menyeluruh, mencakup perangkat keras, perangkat lunak, jaringan, dan keamanan. Peran ini melibatkan instalasi dan pemecahan masalah komputer klien, pengelolaan inventaris aset IT, serta dukungan operasional sistem aplikasi perusahaan untuk memastikan kelancaran aktivitas bisnis di kantor pusat.
Tanggung jawab: To support IT Help Desk Process and End User IT Help Desk Data Submission; To support all IT system applications; To conduct IT general support (hardware, software, network & security); To support client computer installation; To support client computer troubleshooting; To manage IT Workshop room; To support other related jobs as needed.
Kualifikasi: Minimum Diploma or Bachelor’s degree majoring Informatics System/ IT/Computer Engineering/ Accounting Information Systems or any related major; Experienced at least 2 (two) years related to IT Helpdesk, Desktop Support, IT Infrastructure Support, Technical Support, Field Support Engineer and IT Asset Management; Experienced to support users in a multi-location environment is preferred; Experience for managing IT Asset Management Software; Experienced with ticketing systems and SLA management is an advantage; Experienced with PC/Laptop deployment and troubleshooting, Hardware diagnosis and replacement, Asset Inventory Management, Software installation and configuration; Posses Basic knowledge of: LAN/WAN Networking,TCP/IP, DNS, DHCP,Wi-Fi Troubleshooting, Printer and Peripheral Support; Familiar with: Intune / Endpoint Management, Mobile Device Management (MDM), Antivirus and Endpoint Security Solutions, VPN and Remote Access Support, Windows 10/11 Administration, Microsoft 365 (Outlook, Teams, OneDrive, Share Point), Active Directo; Certified with (optional): Microsoft 365 Certified Fundamentals (MS-900), Microsoft Certified: Endpoint Administrator Associate (MD-102),CompTIA A+, ITIL Foundation, CompTIA Network+, Google IT Support Professional Certificate (optional); Good analitycal and problem solving skills; Mature, independent, communicative, outgoing, target-oriented & well-adjusted; Strong analytical and problem-solving abilities; Strong customer service orientation; Good communication and interpersonal skills; Ability to explain technical issues in simple business language; Strong troubleshooting and analytical skills; Proactive and service-minded attitude; Ability to work under pressure and manage multiple requests; Teamwork and collaboration skills; High integrity and accountability; Self-driven and able to manage multiple priorities; Good communication in English is a must (spoken & written); Work location: JIEP Pulo Gadung – East of Jakarta; All information received will be kept strictly confidential.
Tanggung jawab
- To support IT Help Desk Process and End User IT Help Desk Data Submission
- To support all IT system applications
- To conduct IT general support (hardware, software, network & security)
- To support client computer installation
- To support client computer troubleshooting
- To manage IT Workshop room
- To support other related jobs as needed
Kualifikasi
- Minimum Diploma or Bachelor’s degree majoring Informatics System/ IT/Computer Engineering/ Accounting Information Systems or any related major
- Experienced at least 2 (two) years related to IT Helpdesk, Desktop Support, IT Infrastructure Support, Technical Support, Field Support Engineer and IT Asset Management
- Experienced to support users in a multi-location environment is preferred
- Experience for managing IT Asset Management Software
- Experienced with ticketing systems and SLA management is an advantage
- Experienced with PC/Laptop deployment and troubleshooting, Hardware diagnosis and replacement, Asset Inventory Management, Software installation and configuration
- Posses Basic knowledge of: LAN/WAN Networking,TCP/IP, DNS, DHCP,Wi-Fi Troubleshooting, Printer and Peripheral Support
- Familiar with: Intune / Endpoint Management, Mobile Device Management (MDM), Antivirus and Endpoint Security Solutions, VPN and Remote Access Support, Windows 10/11 Administration, Microsoft 365 (Outlook, Teams, OneDrive, Share Point), Active Directo
- Certified with (optional): Microsoft 365 Certified Fundamentals (MS-900), Microsoft Certified: Endpoint Administrator Associate (MD-102),CompTIA A+, ITIL Foundation, CompTIA Network+, Google IT Support Professional Certificate (optional)
- Good analitycal and problem solving skills
- Mature, independent, communicative, outgoing, target-oriented & well-adjusted
- Strong analytical and problem-solving abilities
- Strong customer service orientation
- Good communication and interpersonal skills
- Ability to explain technical issues in simple business language
- Strong troubleshooting and analytical skills
- Proactive and service-minded attitude
- Ability to work under pressure and manage multiple requests
- Teamwork and collaboration skills
- High integrity and accountability
- Self-driven and able to manage multiple priorities
- Good communication in English is a must (spoken & written)
- Work location: JIEP Pulo Gadung – East of Jakarta
- All information received will be kept strictly confidential
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Negosiasi
- Batas lamaran
- 14 November 2026
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: vacancybalikpapan@hexindo-tbk.co.id
- Buka tautan lamaran resmi