Deskripsi pekerjaan
Perusahaan yang bergerak di sektor teknologi membuka kesempatan bagi profesional berdedikasi untuk mengisi posisi International Tech Support Specialist. Anda akan berperan sebagai garda terdepan dalam memberikan layanan pelanggan serta dukungan teknis yang luar biasa bagi klien internasional, membantu mereka menyelesaikan kendala produk, membimbing melalui berbagai solusi, serta memastikan terciptanya pengalaman pengguna yang positif. Tanggung jawab harian meliputi penanganan dan penyelesaian masalah terkait perangkat lunak secara profesional melalui panggilan telepon, email, obrolan langsung, dan sistem tiket bantuan. Anda juga akan mengelola dan melacak setiap pertanyaan pelanggan melalui platform helpdesk, sambil menjaga standar kualitas layanan yang tinggi demi memenuhi target respons dan penyelesaian masalah yang telah ditetapkan perusahaan.
Tanggung jawab: Provide technical support to customers via phone calls, email, live chat, and ticketing systems; Troubleshoot and resolve software-related issues in a timely and professional manner; Manage and track customer inquiries through helpdesk and ticketing platforms; Deliver excellent customer service while meeting response and resolution targets.
Benefit: Competitive salary package; Career growth and development opportunities; Supportive and collaborative work environment; Opportunity to work with international clients and teams.
Tanggung jawab
- Provide technical support to customers via phone calls, email, live chat, and ticketing systems
- Troubleshoot and resolve software-related issues in a timely and professional manner
- Manage and track customer inquiries through helpdesk and ticketing platforms
- Deliver excellent customer service while meeting response and resolution targets
Benefit
- Competitive salary package
- Career growth and development opportunities
- Supportive and collaborative work environment
- Opportunity to work with international clients and teams
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi