Deskripsi pekerjaan
Perusahaan penyedia solusi teknologi dan hardware terkemuka membuka kesempatan bagi profesional untuk bergabung sebagai HWSD Specialist. Posisi ini memegang peran krusial dalam mengelola dan mendistribusikan pesanan layanan hardware secara efisien untuk menjamin kepuasan pelanggan. Tanggung jawab utama meliputi manajemen pemesanan end-to-end, pemantauan kepatuhan Service Level Agreement (SLA), penanganan eskalasi pelanggan secara cepat, koordinasi ekspedisi pengiriman, serta analisis data pesanan guna mengoptimalkan proses operasional bersama tim. Kandidat juga diharapkan mampu menjaga komunikasi yang kuat dengan para pemangku kepentingan, memastikan dokumentasi akurat, dan terus berkontribusi dalam peningkatan layanan berkelanjutan.
Tanggung jawab: Process and manage customer orders, ensuring accurate and timely delivery; Monitor and ensure adherence to Service Level Agreements, taking necessary actions to meet committed cycle times; Address and resolve customer escalations promptly, maintaining high customer satisfaction; Coordinate and expedite orders as required, optimizing delivery timelines; Maintain open and effective communication with customers, providing regular updates on order status; Analyze order data to identify trends, improve processes, and enhance overall service delivery; Work closely with the HWS team to ensure smooth operations and efficient order fulfillment; Maintain accurate records and documentation for all orders, ensuring compliance with company standards; Identify and resolve issues related to order processing, delivery, and customer queries; Proactively seek opportunities to enhance service delivery, suggesting process improvements.
Kualifikasi: Bachelor's degree in a relevant field, such as Supply Chain Management, Logistics, or Business Administration; 2-3 years of experience in a similar role, preferably in a hardware or technology-focused industry; Strong knowledge of order management systems and supply chain processes; Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
Tanggung jawab
- Process and manage customer orders, ensuring accurate and timely delivery
- Monitor and ensure adherence to Service Level Agreements, taking necessary actions to meet committed cycle times
- Address and resolve customer escalations promptly, maintaining high customer satisfaction
- Coordinate and expedite orders as required, optimizing delivery timelines
- Maintain open and effective communication with customers, providing regular updates on order status
- Analyze order data to identify trends, improve processes, and enhance overall service delivery
- Work closely with the HWS team to ensure smooth operations and efficient order fulfillment
- Maintain accurate records and documentation for all orders, ensuring compliance with company standards
- Identify and resolve issues related to order processing, delivery, and customer queries
- Proactively seek opportunities to enhance service delivery, suggesting process improvements
Kualifikasi
- Bachelor's degree in a relevant field, such as Supply Chain Management, Logistics, or Business Administration
- 2-3 years of experience in a similar role, preferably in a hardware or technology-focused industry
- Strong knowledge of order management systems and supply chain processes
- Excellent communication and interpersonal skills, with the ability to build strong customer relationships
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 14 Oktober 2027