Deskripsi pekerjaan
Casa Luna Group merupakan grup perhotelan di Ubud, Bali, yang menaungi berbagai destinasi kuliner dan akomodasi terkemuka seperti Casa Luna Restaurant, Indus Restaurant, Honeymoon Guesthouse, termasuk Honeymoon Kitchen dan Honeymoon Bakery. Grup ini berdedikasi untuk menyuguhkan pengalaman keramahtamahan otentik sekaligus merayakan dan melestarikan budaya, tradisi, serta nilai-nilai komunitas Bali. Unit Honeymoon Guesthouse saat ini mengundang Hotel Manager yang berpengalaman, penuh semangat, dan berdedikasi untuk memimpin operasional harian demi memastikan pengalaman tamu yang luar biasa di seluruh fasilitas akomodasi, restoran, spa, yoga, hingga kegiatan retret. Sebagai manajer hotel, Anda memegang kendali penuh dalam mengawasi dan mengkoordinasikan kegiatan lintas departemen mencakup Front Office, Housekeeping, Reservasi, Food & Beverage, Spa, Yoga, hingga Maintenance. Peran ini menuntut kemampuan hands-on yang kuat dalam menangani pemesanan grup atau retret, mengelola strategi penjualan kamar dan pendapatan, serta memastikan standar layanan tertinggi tetap terjaga untuk kepuasan total para tamu.
Tanggung jawab: Oversee and coordinate daily operations across all departments, including Front Office, Housekeeping, Reservations, Food & Beverage, Spa, Yoga, and Maintenance; Ensure smooth operations, high service standards, and effective communication between departments; Handle retreat and group bookings from initial inquiries, proposals, and negotiations through planning, coordination, arrival, and check-out; Coordinate accommodation, meals, transportation, wellness activities, and special arrangements for retreat groups; Maintain professional relationships with retreat organizers or group leaders; Manage room sales, availability, pricing strategies, and occupancy performance; Oversee direct bookings, online travel agents (OTAs), and reservation channels; Identify opportunities to maximize room revenue and increase occupancy; Coordinate with department supervisors to maintain productivity and teamwork.
Kualifikasi: Previous experience as a Hotel Manager, Operations Manager, or similar leadership position in hospitality; Strong knowledge of hotel operations, reservations, room sales; Experience in handling retreats, wellness groups, or group bookings is a strong advantage; Excellent leadership, communication, and problem-solving skills; Strong guest service orientation and attention to detail; Good command of spoken and written English; Familiarity with hotel PMS, channel managers, and OTA platforms; Ability to multitask, work independently, and coordinate multiple departments; Well-organized, proactive, responsible, and hands-on in daily operations.
Tanggung jawab
- Oversee and coordinate daily operations across all departments, including Front Office, Housekeeping, Reservations, Food & Beverage, Spa, Yoga, and Maintenance
- Ensure smooth operations, high service standards, and effective communication between departments
- Handle retreat and group bookings from initial inquiries, proposals, and negotiations through planning, coordination, arrival, and check-out
- Coordinate accommodation, meals, transportation, wellness activities, and special arrangements for retreat groups
- Maintain professional relationships with retreat organizers or group leaders
- Manage room sales, availability, pricing strategies, and occupancy performance
- Oversee direct bookings, online travel agents (OTAs), and reservation channels
- Identify opportunities to maximize room revenue and increase occupancy
- Coordinate with department supervisors to maintain productivity and teamwork
Kualifikasi
- Previous experience as a Hotel Manager, Operations Manager, or similar leadership position in hospitality
- Strong knowledge of hotel operations, reservations, room sales
- Experience in handling retreats, wellness groups, or group bookings is a strong advantage
- Excellent leadership, communication, and problem-solving skills
- Strong guest service orientation and attention to detail
- Good command of spoken and written English
- Familiarity with hotel PMS, channel managers, and OTA platforms
- Ability to multitask, work independently, and coordinate multiple departments
- Well-organized, proactive, responsible, and hands-on in daily operations
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 12 November 2026