Guest Services Assistant (English/Mandarin/Japanese)
Gaji
Negosiasi
Tipe
Full-time
Level
-
Pendidikan
-
Deadline
-
Deskripsi Pekerjaan
JOB SPECIFIC TASKS Support a team to make sure arrival date & preview date are same with company system Make Pre-Arrival call or email to confirm arrival date & preview date
always coordinate with activation team for any changes arrival, preview or room upgrade. update information to GRA/gallery regarding meet & greet on check in process provide passport form to guest on check in process or preview time
welcoming guest on arrival & requalified to ensure all data valid make friendly reminder call to make sure preview on time provide information area & facilities, make sure guest on satisfaction.
anticipate guest needs & build the rapport with guest address guest complain & escalate to manager when needed. Ensure Compliance with health & quality standards
CANDIDATE PROFILE Minimum of one (1) year of experience in administrative, data entry or a related field. Proficiency in English (additional language required for certain positions)
Cara Melamar
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