Deskripsi pekerjaan
About the role PT En Prima Food And Beverage is seeking an experienced Guest Relation Manager to join our team in Central Jakarta. This is a full-time position that plays a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of service excellence. As Guest Relation Manager, you will be the bridge between our guests and our operations, responsible for managing guest interactions, resolving concerns, and fostering long-term relationships that drive loyalty and satisfaction. This role is integral to our commitment to delivering outstanding hospitality and creating memorable experiences for every visitor. What you'll be doing Building and maintaining strong relationships with guests, ensuring their comfort and satisfaction throughout their visit Managing guest inquiries, requests and complaints with professionalism, promptness and empathy Coordinating with various departments to ensure seamless service delivery and guest satisfaction Monitoring guest feedback and implementing improvements based on their suggestions and concerns Handling special requests and occasions to create memorable experiences for valued guests Training and supervising front office and guest services staff to maintain service standards Maintaining detailed guest profiles and preference records to personalise future visits Resolving conflicts and challenging situations with tact, discretion and professionalism Preparing regular reports on guest satisfaction metrics and service performance Developing and implementing guest relation strategies to enhance retention and loyalty What we're looking
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 9.000.000 – Rp 12.000.000 per month
- Batas lamaran
- 17 Agustus 2026