Deskripsi pekerjaan
Key Responsibilities Develop and implement strategies to improve the overall customer experience, ensuring that every Guest interaction is positive, personalized, and memorable. Lead, mentor, and manage the customer service team by fostering a performance-driven and service-oriented culture, while ensuring alignment with company values and goals. Develop, document, and regularly update Standard Operating Procedures (SOPs) related to customer service, guest relations, complaint handling, and other key experience touchpoints to ensure consistency, efficiency
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 8.000.000 – Rp 10.000.000 per month