Deskripsi pekerjaan
Shishi izakaya lounge & Nightclub Bali' is seeking a talented and enthusiastic Guest Relation Officer (GRO) to join our team in Badung, Bali. As a GRO, you will be the face of our establishment, responsible for ensuring our guests have an exceptional experience from the moment they arrive. This full-time role is an integral part of our operations, and you will play a key role in driving customer satisfaction and loyalty. Responsibilities include warmly greeting and welcoming guests upon arrival, providing exceptional customer service and addressing queries or concerns, assisting with check-in and check-out processes, and maintaining a high level of professionalism for a positive brand image. You will also collaborate with the wider team for seamless guest experiences, stay informed on products, services, and promotions, handle cash and card payments using the point-of-sale system, proactively address potential issues, and adhere to all safety and security protocols.
Tanggung jawab: Warmly greeting and welcoming guests upon arrival; Providing exceptional customer service and addressing any queries or concerns; Assisting with the check-in and check-out process; Maintaining a high level of professionalism and ensuring a positive brand image; Collaborating with the wider team to deliver seamless guest experiences; Staying up-to-date with our products, services, and promotions to provide informed recommendations; Handling cash and card payments, including operating the point-of-sale system; Proactively identifying and addressing potential issues to ensure guest satisfaction; Adhering to all safety and security protocols.
Tanggung jawab
- Warmly greeting and welcoming guests upon arrival
- Providing exceptional customer service and addressing any queries or concerns
- Assisting with the check-in and check-out process
- Maintaining a high level of professionalism and ensuring a positive brand image
- Collaborating with the wider team to deliver seamless guest experiences
- Staying up-to-date with our products, services, and promotions to provide informed recommendations
- Handling cash and card payments, including operating the point-of-sale system
- Proactively identifying and addressing potential issues to ensure guest satisfaction
- Adhering to all safety and security protocols
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.500.000 – Rp 5.000.000 per month
- Batas lamaran
- 13 November 2026