Deskripsi pekerjaan
At NARA Spa & Recovery, the Front Office is the heart of every guest experience. As our Front Office Supervisor , you will lead the daily Front Office operations, ensuring every guest receives a warm welcome, seamless service and an exceptional wellness experience from the moment they arrive until they leave. You will supervise the Front Office team, coordinate closely with the whole Team while ensuring all daily operations run efficiently and reflect our premium hospitality standards. This role combines leadership, operational excellence and genuine guest care. Supervise the daily Front Office operations. Ensure smooth check-in, check-out and booking procedures. Monitor daily appointments, therapist schedules and room availability. Ensure Front Office SOPs and service standards are consistently followed. Maintain accurate bookings, guest records and daily reports. Support daily opening and closing procedures. Welcome every guest with professionalism, warmth and genuine hospitality. Ensure guests enjoy a seamless experience throughout their visit. Handle guest inquiries, requests and complaints professionally. Resolve operational challenges quickly and efficiently. Support VIP guests and special occasions.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.000.000 – Rp 6.000.000 per month