Deskripsi pekerjaan
Belalu Bali Boutique & SPA adalah resor bintang 5 yang memiliki 3 vila mewah. Kami berkomitmen memberikan pengalaman keramahtamahan yang luar biasa dan personal bagi setiap tamu kami. Sebagai Front Office Manager, Anda akan menjadi pemimpin strategis yang mengawasi seluruh operasional front office, termasuk prosedur penerimaan tamu, check-in, check-out, serta supervisi staf. Anda bertanggung jawab memastikan standar layanan tamu yang unggul, menangani keluhan, serta berkoordinasi dengan departemen lain seperti spa, housekeeping, dan F&B untuk menciptakan pengalaman tamu yang mulus.
Tanggung jawab: Oversee all front office operations, including guest check-in, check-out, and room allocation processes; Manage and supervise the front desk team and performance management; Ensure exceptional guest service standards are maintained at all times and address guest concerns and complaints promptly and professionally; Manage guest communications, including telephone inquiries, email correspondence, and special requests; Monitor and maintain accurate guest records, reservation systems, and front office documentation; Oversee room inventory, cleanliness standards, and coordination with housekeeping departments; Coordinate with other hotel departments including spa, food and beverage, and housekeeping to ensure seamless guest experiences; Handle VIP guest relations and ensure personalized service delivery for high-priority visitors; Generate front office reports and provide regular updates to senior management on operational metrics and guest feedback; Contribute to revenue optimization and occupancy management.
Tanggung jawab
- Oversee all front office operations, including guest check-in, check-out, and room allocation processes
- Manage and supervise the front desk team and performance management
- Ensure exceptional guest service standards are maintained at all times and address guest concerns and complaints promptly and professionally
- Manage guest communications, including telephone inquiries, email correspondence, and special requests
- Monitor and maintain accurate guest records, reservation systems, and front office documentation
- Oversee room inventory, cleanliness standards, and coordination with housekeeping departments
- Coordinate with other hotel departments including spa, food and beverage, and housekeeping to ensure seamless guest experiences
- Handle VIP guest relations and ensure personalized service delivery for high-priority visitors
- Generate front office reports and provide regular updates to senior management on operational metrics and guest feedback
- Contribute to revenue optimization and occupancy management
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 8.000.000 – Rp 12.000.000 per month