Deskripsi pekerjaan
FINNS Beach Club sedang mencari seorang Front Office Captain yang memiliki semangat tinggi dalam memberikan pengalaman tamu berstandar dunia serta memimpin tim perhotelan yang dinamis di lingkungan resor dan beach club berenergi tinggi. Fokus utama Anda adalah mengelola operasional meja depan sehari-hari, memastikan proses kedatangan dan keberangkatan tamu berjalan lancar, memimpin tim host dengan antusias, serta memberikan pelayanan tak terlupakan bagi tamu dari seluruh penjuru dunia. Dalam peran kepemimpinan ini, Anda akan bertanggung jawab untuk mengawasi dan melatih staf front office, menciptakan lingkungan kerja yang positif, serta berkoordinasi secara erat dengan departemen lain seperti housekeeping dan pemeliharaan. Anda juga berperan penting dalam menangani masukan serta keluhan tamu secara sigap guna menjaga tingkat kepuasan yang tinggi dan memastikan seluruh catatan transaksi serta laporan manajemen dikelola secara akurat.
Tanggung jawab: Ensure all guests receive a warm welcome and outstanding service throughout their stay, promptly addressing any inquiries or concerns; Supervise and train front office staff, fostering a positive work environment and encouraging professional development; Manage front desk operations, including check-in/check-out procedures, room assignments, and billing processes, ensuring smooth and efficient workflows; Liaise with other departments, such as housekeeping and maintenance, to coordinate guest services and resolve any issues; Handle guest complaints and feedback effectively, ensuring prompt resolution and maintaining guest satisfaction; Maintain accurate records of front office transactions and prepare reports as needed for management.
Kualifikasi: Previous experience in front office operations or hospitality management, preferably in a supervisory role; Strong leadership and interpersonal skills; Excellent communication and organizational abilities; Proficiency in hotel management software (VHP, Opera, Micros) and Microsoft Office Suite; Flexibility to work various shifts, including weekends and holidays.
Tanggung jawab
- Ensure all guests receive a warm welcome and outstanding service throughout their stay, promptly addressing any inquiries or concerns
- Supervise and train front office staff, fostering a positive work environment and encouraging professional development
- Manage front desk operations, including check-in/check-out procedures, room assignments, and billing processes, ensuring smooth and efficient workflows
- Liaise with other departments, such as housekeeping and maintenance, to coordinate guest services and resolve any issues
- Handle guest complaints and feedback effectively, ensuring prompt resolution and maintaining guest satisfaction
- Maintain accurate records of front office transactions and prepare reports as needed for management
Kualifikasi
- Previous experience in front office operations or hospitality management, preferably in a supervisory role
- Strong leadership and interpersonal skills
- Excellent communication and organizational abilities
- Proficiency in hotel management software (VHP, Opera, Micros) and Microsoft Office Suite
- Flexibility to work various shifts, including weekends and holidays
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi