Deskripsi pekerjaan
Liga.Tennis adalah penyedia fasilitas olahraga yang berfokus pada penyediaan lapangan, kelas, dan layanan kebugaran bagi komunitas. Perusahaan ini mengedepankan pengalaman pelanggan yang profesional dan ramah dalam lingkungan yang dinamis. Peran Front Desk Receptionist sangat krusial sebagai wajah perusahaan yang menyambut klien, mengelola operasional area resepsionis, serta memastikan alur informasi dan pemesanan fasilitas berjalan lancar setiap harinya. Tanggung jawab utama posisi ini meliputi memberikan pelayanan pelanggan yang hangat, mengelola sistem pemesanan lapangan dan kelas, menangani pembayaran, serta menjawab pertanyaan klien baik melalui telepon maupun pesan WhatsApp. Selain itu, resepsionis bertugas memastikan area depan selalu terjaga, memberikan informasi akurat mengenai jadwal dan promosi, serta berkoordinasi dengan tim untuk mendukung operasional fasilitas secara keseluruhan.
Tanggung jawab: Provide warm greetings and professional front-desk service for all clients.; Ensure the reception area has a person in charge (cannot be empty / no one in the reception area).; Mastering the company's product knowledge and ensuring the up-to-date information about the promotions, events, and any related information.; Answers phones, replies to whatsapp messages, provides information about the facility’s activities, classes and lessons schedules, rentals and amenities (if any).; Manages bookings for courts, classes, and other facility spaces, and handles cancellations according to Liga.Tennis’ policies..
Kualifikasi: Available join immediately; Minimum 1-year experience in related field; Min. SMA/SMK in related major; Fluent in English; Has good communication, customer service skills and administration skills; Detail-oriented, fast learner, teamwork-oriented, and disciplined; Be able to work with Google Workspace; Know how to handle payment (cash, EDC etc); Availability to move around the facilities and relocate to other facilities.
Tanggung jawab
- Provide warm greetings and professional front-desk service for all clients.
- Ensure the reception area has a person in charge (cannot be empty / no one in the reception area).
- Mastering the company's product knowledge and ensuring the up-to-date information about the promotions, events, and any related information.
- Answers phones, replies to whatsapp messages, provides information about the facility’s activities, classes and lessons schedules, rentals and amenities (if any).
- Manages bookings for courts, classes, and other facility spaces, and handles cancellations according to Liga.Tennis’ policies.
Kualifikasi
- Available join immediately
- Minimum 1-year experience in related field
- Min. SMA/SMK in related major
- Fluent in English
- Has good communication, customer service skills and administration skills
- Detail-oriented, fast learner, teamwork-oriented, and disciplined
- Be able to work with Google Workspace
- Know how to handle payment (cash, EDC etc)
- Availability to move around the facilities and relocate to other facilities
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- SMA/SMK
- Gaji
- Rp3.800.000 – Rp4.000.000 per month