Deskripsi pekerjaan
We are looking for a friendly, enthusiastic, and proactive Customer Service Representative to join our team and help us deliver outstanding customer experiences. Preferably candidates who are located around the Bukit Peninsula area: Jimbaran, Ungasan, Pecatu and Nusa Dua.
Tanggung jawab: As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction; Your main duties will include:; Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner; Issue Resolution: Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution; Product Knowledge: Maintain a deep understanding of our services to provide accurate and relevant information to customers; Feedback Management: Collect and document customer feedback and escalate issues to relevant departments when necessary to ensure continuous improvement; Record Keeping: Maintain detailed records of customer interactions and transactions; Team Collaboration: Work closely with other departments to address customer needs and improve service delivery.
Kualifikasi: Excellent communication skills in English, both verbal and written; High school diploma or equivalent; Bachelor’s degree in a related field is a plus; Proven customer service experience; Strong problem-solving skills and the ability to think on your feet; Proficiency in using customer service software, CRM systems, and Microsoft Office Suite; Ability to handle stressful situations calmly and effectively; Strong organizational skills and attention to detail; A positive attitude and a passion for helping people; Not afraid to work outside and able to drive a motorcycle; Preferred Skills:; Experience in Customer service is a must; Multilingual abilities are a plus.
Tanggung jawab
- As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction
- Your main duties will include:
- Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner
- Issue Resolution: Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
- Product Knowledge: Maintain a deep understanding of our services to provide accurate and relevant information to customers
- Feedback Management: Collect and document customer feedback and escalate issues to relevant departments when necessary to ensure continuous improvement
- Record Keeping: Maintain detailed records of customer interactions and transactions
- Team Collaboration: Work closely with other departments to address customer needs and improve service delivery
Kualifikasi
- Excellent communication skills in English, both verbal and written
- High school diploma or equivalent; Bachelor’s degree in a related field is a plus
- Proven customer service experience
- Strong problem-solving skills and the ability to think on your feet
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite
- Ability to handle stressful situations calmly and effectively
- Strong organizational skills and attention to detail
- A positive attitude and a passion for helping people
- Not afraid to work outside and able to drive a motorcycle
- Preferred Skills:
- Experience in Customer service is a must
- Multilingual abilities are a plus
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 20.000.000 – Rp 25.000.000 per month