Deskripsi pekerjaan
SATURDAYS adalah merek gaya hidup asal Indonesia yang memadukan kacamata, perawatan mata, fashion, and kopi kedalam pengalaman ritel yang unik. Perusahaan membuka kesempatan bagi Freelance Customer Experience Evaluator untuk mendukung Proyek Evaluasi Pengalaman Pelanggan Ritel di sejumlah toko terpilih. Dalam peran berbasis proyek ini, Anda bertugas mengunjungi toko-toko SATURDAYS yang telah ditentukan dan merasakan pengalaman berbelanja secara alami sesuai dengan skenario pelanggan yang telah ditetapkan saat pengarahan. Anda akan mengawasi dan mengevaluasi pelayanan staf, interaksi karyawan, pemenuhan pengetahuan produk, pendekatan penjualan, serta pengalaman ritel secara keseluruhan. Tanggung jawab Anda mencakup penilaian terhadap sejauh mana tim toko memahami dan menanggapi kebutuhan pelanggan, pencatatan observasi yang relevan serta pernyataan spesifik staf bila diperlukan, pengisian formulir evaluasi terstruktur setelah kunjungan, penyerahan bukti pendukung sesuai pedoman proyek, serta pemeliharaan kerahasiaan selama penugasan berlangsung.
Tanggung jawab: Visit assigned SATURDAYS stores and experience the customer journey naturally Follow a predefined customer scenario provided during briefing; Observe and evaluate customer service, staff interaction, product knowledge, selling approach, and overall store experience; Assess how well store teams understand and respond to customer needs; Record relevant observations and specific staff statements where required; Complete a structured evaluation form after each visit; Submit supporting evidence according to project guidelines; Maintain confidentiality throughout the assignment..
Tanggung jawab
- Visit assigned SATURDAYS stores and experience the customer journey naturally Follow a predefined customer scenario provided during briefing
- Observe and evaluate customer service, staff interaction, product knowledge, selling approach, and overall store experience
- Assess how well store teams understand and respond to customer needs
- Record relevant observations and specific staff statements where required
- Complete a structured evaluation form after each visit
- Submit supporting evidence according to project guidelines
- Maintain confidentiality throughout the assignment.
Informasi lowongan
- Tipe pekerjaan
- Freelance
- Gaji
- Rp 35.000 – Rp 50.000 per hour