English Live Chat CS

About the role Join our dynamic team at PT Concentrix Services Indonesia as an English Live Chat Customer Service Representative. Based in Yogyakarta, you will be responsible for delivering a seamless and engaging customer experience through real-time chat conversations. What you'll be doing Provide prompt, friendly, and knowledgeable customer service through live chat channels

Respond to customer inquiries, concerns, and requests in a timely and professional manner Accurately document customer interactions and maintain detailed records Actively listen to customer needs and offer solutions to resolve their issues

Collaborate with cross-functional teams to ensure efficient and effective customer support Continuously enhance your product knowledge and stay up-to-date with company policies and procedures What we're looking