Deskripsi pekerjaan
Posisi English Agent Call Center bertanggung jawab menangani panggilan masuk dari pelanggan serta merespons berbagai pertanyaan maupun kebutuhan informasi terkait produk dan layanan perusahaan menggunakan bahasa Inggris secara aktif. Peran ini menuntut kemampuan komunikasi lisan dan tulisan yang lancar dan jelas untuk memberikan solusi atas kendala pelanggan secara profesional dan efisien. Selain itu, agen bertugas memproses permintaan pelanggan, memperbarui data rekam jejak secara akurat, memenuhi target kinerja termasuk kualitas layanan (service quality) serta kepuasan pelanggan, dan melakukan eskalasi kasus yang kompleks sesuai prosedur perusahaan demi mendukung peningkatan layanan berkelanjutan.
Tanggung jawab: Handle incoming customer calls and respond to inquiries in English.; Provide accurate information about company products and services.; Resolve customer issues professionally and efficiently.; Process customer requests and update records accurately.; Meet performance targets, including service quality and customer satisfaction.; Escalate complex cases when necessary.; Follow company procedures and contribute to service improvements..
Kualifikasi: Fluent in spoken and written English with clear communication skills; Minimum less than 1 year of experience in Call Center or Customer Service; Strong problem-solving, interpersonal, and listening skills; Able to multitask and work in a fast-paced environment; Proficient in using computers and call center systems; Minimum High School/Vocational School graduate (SMA/SMK); Willing to work full-time with flexible schedules; Team player with a positive attitude; Usia: 20-30 tahun; Minimal pendidikan: SMA/SMK.
Tanggung jawab
- Handle incoming customer calls and respond to inquiries in English.
- Provide accurate information about company products and services.
- Resolve customer issues professionally and efficiently.
- Process customer requests and update records accurately.
- Meet performance targets, including service quality and customer satisfaction.
- Escalate complex cases when necessary.
- Follow company procedures and contribute to service improvements.
Kualifikasi
- Fluent in spoken and written English with clear communication skills
- Minimum less than 1 year of experience in Call Center or Customer Service
- Strong problem-solving, interpersonal, and listening skills
- Able to multitask and work in a fast-paced environment
- Proficient in using computers and call center systems
- Minimum High School/Vocational School graduate (SMA/SMK)
- Willing to work full-time with flexible schedules
- Team player with a positive attitude
- Usia: 20-30 tahun
- Minimal pendidikan: SMA/SMK
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- SMA/SMK
- Gaji
- Negosiasi