Deskripsi pekerjaan
PT Duta Intidaya, Tbk. (Watsons Indonesia) is a leading health and beauty retailer. Our e-commerce platform is a vital channel in our growth strategy, allowing us to reach customers nationwide. We are seeking an E-Commerce Operations Supervisor to join our Digital & Search Marketing team at our South Jakarta office. This is a strategic position responsible for overseeing the day-to-day operations of our e-commerce platform and ensuring seamless execution across all digital channels. You will optimize operational workflows, manage team performance, and drive efficiency. This role bridges operational excellence with digital strategy, directly impacting customer satisfaction and revenue growth.
Tanggung jawab: Oversee daily e-commerce operations including order processing, inventory management, and fulfillment across all digital channels.; Supervise and mentor the e-commerce operations team, providing coaching, performance management, and development.; Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement.; Coordinate with logistics, warehouse, and customer service teams to ensure timely delivery.; Manage inventory levels on e-commerce platforms and liaise with supply chain teams to prevent stockouts.; Review and optimize operational processes to enhance efficiency and reduce costs.; Analyze e-commerce data and trends to provide insights to senior management.; Handle customer escalations and resolve operational issues..
Tanggung jawab
- Oversee daily e-commerce operations including order processing, inventory management, and fulfillment across all digital channels.
- Supervise and mentor the e-commerce operations team, providing coaching, performance management, and development.
- Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement.
- Coordinate with logistics, warehouse, and customer service teams to ensure timely delivery.
- Manage inventory levels on e-commerce platforms and liaise with supply chain teams to prevent stockouts.
- Review and optimize operational processes to enhance efficiency and reduce costs.
- Analyze e-commerce data and trends to provide insights to senior management.
- Handle customer escalations and resolve operational issues.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi