Deskripsi pekerjaan
Peran ini berfokus pada pengelolaan pengaturan perjalanan bisnis end-to-end untuk klien korporat dalam shift malam. Kandidat ideal harus memiliki keahlian mendalam dalam itinerary internasional, platform OTA/Corporate Booking Tools, serta aturan tarif maskapai. Tugas utama meliputi penyusunan itinerary perjalanan yang efisien, menangani perubahan atau pembatalan tiket, serta memberikan dukungan khusus bagi eksekutif C-level dan VIP. Posisi ini juga bertindak sebagai titik eskalasi untuk masalah perjalanan yang kompleks dan mendesak.
Tanggung jawab: Manage end-to-end travel arrangements (flights, hotels) using Global Distribution Systems (GDS) and Online Travel Agent (OTA) / Corporate Booking platforms; Construct efficient international travel itineraries and complex routings tailored to client travel policies; Handle reissuance, refunds, name changes, and complex fare calculations in compliance with airline fare rules across GDS and OTA platforms; Provide dedicated, high-touch travel support for C-level executives, VIPs, and key corporate accounts; Act as the primary escalation points to resolve complex travel disruptions, booking glitches on OTAs, urgent requests, and client issues; Coordinate effectively with airlines and overseas vendors to ensure seamless travel execution.
Kualifikasi: Minimum 2-3 years of experience in Corporate Travel Management or a Travel Agency environment; Strong expertise in managing International Itineraries and complex flight routings; In-depth knowledge of Airline Fare Rules , GDS platforms (e.g., Amadeus, Sabre, or Galileo), ticketing issuance, reissuance, and refunds; Demonstrated experience handling VIP / Corporate Travelers and managing corporate client relationships; Experience serving as a Senior Consultant / Escalation Point or mentoring junior travel consultants; Strong analytical and problem-solving skills with high attention to detail; Excellent verbal and written communication skills in both English and Indonesian; Willingness to work night shifts to support 24/7 corporate operations and international time zones; Ability to remain calm, resourceful, and efficient when handling last-minute changes or high-pressure situations.
Tanggung jawab
- Manage end-to-end travel arrangements (flights, hotels) using Global Distribution Systems (GDS) and Online Travel Agent (OTA) / Corporate Booking platforms
- Construct efficient international travel itineraries and complex routings tailored to client travel policies
- Handle reissuance, refunds, name changes, and complex fare calculations in compliance with airline fare rules across GDS and OTA platforms
- Provide dedicated, high-touch travel support for C-level executives, VIPs, and key corporate accounts
- Act as the primary escalation points to resolve complex travel disruptions, booking glitches on OTAs, urgent requests, and client issues
- Coordinate effectively with airlines and overseas vendors to ensure seamless travel execution
Kualifikasi
- Minimum 2-3 years of experience in Corporate Travel Management or a Travel Agency environment
- Strong expertise in managing International Itineraries and complex flight routings
- In-depth knowledge of Airline Fare Rules , GDS platforms (e.g., Amadeus, Sabre, or Galileo), ticketing issuance, reissuance, and refunds
- Demonstrated experience handling VIP / Corporate Travelers and managing corporate client relationships
- Experience serving as a Senior Consultant / Escalation Point or mentoring junior travel consultants
- Strong analytical and problem-solving skills with high attention to detail
- Excellent verbal and written communication skills in both English and Indonesian
- Willingness to work night shifts to support 24/7 corporate operations and international time zones
- Ability to remain calm, resourceful, and efficient when handling last-minute changes or high-pressure situations
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi