Deskripsi pekerjaan
Posisi Duty Manager bertanggung jawab untuk mengawasi operasional harian Front Office, menjaga kualitas layanan, serta memastikan standar keselamatan terpenuhi. Peran ini sangat krusial dalam menangani kebutuhan tamu secara efektif untuk mencapai tingkat kepuasan yang tinggi. Kandidat yang dicari harus memiliki pengalaman minimal 3 tahun di posisi serupa, latar belakang pendidikan di bidang perhotelan, serta kemampuan manajerial tim yang kuat. Anda diharapkan mampu bekerja dalam sistem shift dan memiliki orientasi pelayanan yang profesional serta bertanggung jawab.
Tanggung jawab: Oversee daily Front Office operations; Maintain service quality and safety standards; Ensure guest needs are handled effectively to achieve high guest satisfaction.
Kualifikasi: Minimum 3 years of experience in a similar position; Degree/Diploma in Hospitality Management; Good knowledge of VHP system, hotel & restaurant product knowledge, and service and safety procedures; Strong communication, coordination, and team management skills; Good decision-making and problem-solving skills; Proficient in Microsoft Office and computer operations; Good command of spoken and written English; Strong service orientation with a responsible and professional attitude; Ready to working by shift (morning/afternoon/night); Willing to be based in Canggu, Bali.
Tanggung jawab
- Oversee daily Front Office operations
- Maintain service quality and safety standards
- Ensure guest needs are handled effectively to achieve high guest satisfaction
Kualifikasi
- Minimum 3 years of experience in a similar position
- Degree/Diploma in Hospitality Management
- Good knowledge of VHP system, hotel & restaurant product knowledge, and service and safety procedures
- Strong communication, coordination, and team management skills
- Good decision-making and problem-solving skills
- Proficient in Microsoft Office and computer operations
- Good command of spoken and written English
- Strong service orientation with a responsible and professional attitude
- Ready to working by shift (morning/afternoon/night)
- Willing to be based in Canggu, Bali
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D3
- Gaji
- Negosiasi