Deskripsi pekerjaan
Posisi ini beroperasi di industri properti dengan fokus utama memberikan dukungan klien yang unggul. Peran ini menuntut kemampuan untuk menyelesaikan berbagai masalah secara efisien dalam lingkungan kerja yang dinamis dengan sistem shift malam hingga pukul 24.00. Sebagai Customer Solutions Specialist, Anda akan menjadi titik kontak utama bagi penyewa, menangani pertanyaan, permintaan, serta keluhan dengan pendekatan yang solutif dan empatik. Tanggung jawab Anda mencakup membangun hubungan positif dengan penyewa, berkoordinasi dengan tim internal terkait pemeliharaan atau penagihan, serta memberikan penjelasan mengenai kebijakan properti. Anda diharapkan mampu menangani sengketa dengan persuasif dan berkontribusi pada strategi retensi pelanggan melalui pelayanan yang profesional.
Tanggung jawab: Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally; Build and maintain positive relationships with tenants, ensuring a high level of satisfaction; Resolve tenant issues with empathy and effective problem-solving skills; Coordinate with internal teams to address maintenance, billing, or service-related concerns; Facilitate smooth communication between tenants and the property management team; Provide detailed explanations of property policies, procedures, and updates; Handle complaints or disputes with a persuasive and solution-oriented approach; Contribute to customer retention strategies by delivering excellent service.
Kualifikasi: Minimum 1 year of tenant relations, customer care, or relevant work experience; Experienced in handling end-to-end hard complain and problem solving analyst; Experienced in the property industry is a plus!; Willing to work on a shifting schedule, including night shifts until 24.00; Strong communication and interpersonal skills; Empathetic and people-oriented; Able to respond and resolve issues quickly; Excellent problem-solving skills and attention to detail; Willing to work on-site in Kebon Jeruk, Jakarta Barat.
Tanggung jawab
- Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally
- Build and maintain positive relationships with tenants, ensuring a high level of satisfaction
- Resolve tenant issues with empathy and effective problem-solving skills
- Coordinate with internal teams to address maintenance, billing, or service-related concerns
- Facilitate smooth communication between tenants and the property management team
- Provide detailed explanations of property policies, procedures, and updates
- Handle complaints or disputes with a persuasive and solution-oriented approach
- Contribute to customer retention strategies by delivering excellent service
Kualifikasi
- Minimum 1 year of tenant relations, customer care, or relevant work experience
- Experienced in handling end-to-end hard complain and problem solving analyst
- Experienced in the property industry is a plus!
- Willing to work on a shifting schedule, including night shifts until 24.00
- Strong communication and interpersonal skills
- Empathetic and people-oriented
- Able to respond and resolve issues quickly
- Excellent problem-solving skills and attention to detail
- Willing to work on-site in Kebon Jeruk, Jakarta Barat
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 4.500.000 – Rp 6.500.000 per month
- Batas lamaran
- 21 November 2026