Deskripsi pekerjaan
PT Samudera Caraka Jasa adalah perusahaan yang bergerak di bidang logistik, ekspor-impor, dan kepabeanan. Sebagai Customer Services & Document Staff, Anda akan menjadi penghubung utama antara klien dan layanan logistik perusahaan. Peran ini sangat integral dalam memastikan kelancaran operasional pengiriman barang serta kepatuhan terhadap regulasi kepabeanan. Tugas utama Anda meliputi pengelolaan interaksi pelanggan, penanganan dokumen ekspor-impor yang kompleks, serta koordinasi dengan otoritas kepabeanan dan pihak pelabuhan. Anda bertanggung jawab untuk memastikan semua dokumen seperti bill of lading dan invoice akurat sebelum diserahkan, memantau status pengiriman, serta memberikan solusi profesional atas keluhan pelanggan atau ketidaksesuaian dokumen.
Tanggung jawab: Manage customer inquiries and provide timely support regarding shipment status, documentation requirements and customs procedures; Prepare, review and maintain accurate customs documentation including bills of lading, commercial invoices, certificates of origin and other import/export/domestics documentation; Liaise with customs authorities, port operators and shipping lines to facilitate smooth clearance and movement of goods; Track and monitor shipment progress throughout the import, export, domestics cycle, keeping clients informed of any delays or issues; Data entry and record management of customs declarations, cargo manifests and related documentation in company systems; Coordinate with internal departments to ensure all documentation is complete and accurate before submission to customs; Handle customer complaints and resolve documentation discrepancies in a professional and timely manner; Maintain knowledge of current customs regulations, tariff classifications and import/export requirements; Process invoices and maintain financial records related to customer accounts and services rendered.
Kualifikasi: Proven experience in customer service and documentation, preferably within the import/export, customs brokerage or logistics industry; Strong proficiency with Microsoft Office applications, particularly Excel and Word; Proficient in using English both speaking and writing; Attention to detail with the ability to manage complex documentation accurately; Strong organisational skills and ability to manage multiple tasks and priorities simultaneously; Knowledge of customs procedures, HS codes and import/export regulations is preferred; Good interpersonal and problem-solving skill; Willingness to learn and adapt to evolving customs regulations and company procedures.
Tanggung jawab
- Manage customer inquiries and provide timely support regarding shipment status, documentation requirements and customs procedures
- Prepare, review and maintain accurate customs documentation including bills of lading, commercial invoices, certificates of origin and other import/export/domestics documentation
- Liaise with customs authorities, port operators and shipping lines to facilitate smooth clearance and movement of goods
- Track and monitor shipment progress throughout the import, export, domestics cycle, keeping clients informed of any delays or issues
- Data entry and record management of customs declarations, cargo manifests and related documentation in company systems
- Coordinate with internal departments to ensure all documentation is complete and accurate before submission to customs
- Handle customer complaints and resolve documentation discrepancies in a professional and timely manner
- Maintain knowledge of current customs regulations, tariff classifications and import/export requirements
- Process invoices and maintain financial records related to customer accounts and services rendered
Kualifikasi
- Proven experience in customer service and documentation, preferably within the import/export, customs brokerage or logistics industry
- Strong proficiency with Microsoft Office applications, particularly Excel and Word
- Proficient in using English both speaking and writing
- Attention to detail with the ability to manage complex documentation accurately
- Strong organisational skills and ability to manage multiple tasks and priorities simultaneously
- Knowledge of customs procedures, HS codes and import/export regulations is preferred
- Good interpersonal and problem-solving skill
- Willingness to learn and adapt to evolving customs regulations and company procedures
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi