Customer Service Specialist

Responsibilities Respond to user inquiries and resolve issues via support channels Handle complaints, refunds, and account-related requests

Coordinate with product and operations teams when needed Maintain knowledge base and contribute to process improvements Track and report on CS performance metrics

Requirements Prefer candidates with live streaming related experience Fluent in Bahasa Indonesia (written & spoken); good command of English

Prior experience in customer service or user support Strong communication skills, fast learner and empathy Detail-oriented, able to handle multiple tasks in a fast-paced environment