Deskripsi pekerjaan
About the role We are seeking a dedicated and organised Customer Service & Order Follow-up professional to join PT. Yuto Packaging Technology Indonesia on a full-time basis. Based in Batam Kota, Riau Islands, this role is essential to our operations, ensuring seamless communication between our clients and internal teams. You will be the critical link maintaining customer satisfaction and order accuracy, directly contributing to our reputation for excellent service delivery in the packaging technology sector. What you'll be doing Managing incoming customer enquiries via phone, email and other communication channels with professionalism and efficiency Processing and logging customer orders accurately into the system, ensuring all details are captured correctly Tracking and monitoring orders throughout the production and delivery cycle, providing regular status updates to customers Following up on outstanding orders to ensure timely completion and delivery Resolving customer concerns and complaints in a prompt and courteous manner, escalating complex issues where necessary Maintaining detailed records of customer interactions, orders and resolutions Coordinating with production, logistics and other internal departments to facilitate smooth order fulfilment Preparing order confirmations, invoices and other documentation as required Building and maintaining strong relationships with key customers to ensure repeat business and client satisfaction What we're looking
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.000.000 – Rp 9.000.000 per month