Deskripsi pekerjaan
Zarada adalah merek kecantikan global terkemuka yang berfokus pada layanan semi-permanent makeup premium dengan hasil natural. Kami sedang mencari individu yang terorganisir dan berorientasi pada pelanggan untuk bergabung dengan tim kami di Jakarta. Dalam peran ini, Anda akan menjadi penghubung utama bagi pelanggan, menangani reservasi, menjawab pertanyaan, serta memberikan dukungan interpretasi Bahasa Korea-Indonesia untuk kebutuhan operasional internal. Anda akan bekerja dalam lingkungan hybrid dan berkontribusi pada kampanye CRM serta pelaporan layanan pelanggan untuk memastikan pengalaman pelanggan yang luar biasa.
Tanggung jawab: Respond to customer inquiries in a professional and timely manner; Manage customer reservations, appointment confirmations, rescheduling, and cancellations; Maintain and update customer information in the CRM system; Conduct customer follow-ups and handle customer concerns appropriately; Coordinate with internal teams to ensure smooth daily operations; Support CRM campaigns and prepare basic customer service reports; Provide Korean–Indonesian interpretation and translation support for internal projects and business activities as assigned.
Kualifikasi: Fluent in Korean (spoken and written); Currently residing in Jakarta; Excellent communication and interpersonal skills; Well-organized, responsible, and customer-oriented; Eager to learn, proactive, and committed to continuous self-improvement; Demonstrates a strong sense of responsibility, accountability, and ownership of assigned tasks; Experience in the beauty, medical aesthetics, or service industry; Proficiency in English; Experience using CRM systems or customer databases; Enjoy meeting and communicating with people.
Tanggung jawab
- Respond to customer inquiries in a professional and timely manner
- Manage customer reservations, appointment confirmations, rescheduling, and cancellations
- Maintain and update customer information in the CRM system
- Conduct customer follow-ups and handle customer concerns appropriately
- Coordinate with internal teams to ensure smooth daily operations
- Support CRM campaigns and prepare basic customer service reports
- Provide Korean–Indonesian interpretation and translation support for internal projects and business activities as assigned
Kualifikasi
- Fluent in Korean (spoken and written)
- Currently residing in Jakarta
- Excellent communication and interpersonal skills
- Well-organized, responsible, and customer-oriented
- Eager to learn, proactive, and committed to continuous self-improvement
- Demonstrates a strong sense of responsibility, accountability, and ownership of assigned tasks
- Experience in the beauty, medical aesthetics, or service industry
- Proficiency in English
- Experience using CRM systems or customer databases
- Enjoy meeting and communicating with people
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.000.000 – Rp 9.000.000 per month
- Batas lamaran
- 23 November 2026