Customer Service Online

Deskripsi Pekerjaan

Kualifikasi

• Residing in Jakarta
• Minimum education: Diploma (D3) or Bachelor's Degree (S1) in any major
• At least 2 years of experience as a Customer Service Representative
• Excellent verbal and written communication skills in both Indonesian and English
• TOEFL score of 400–450 is preferred
• Strong verbal and written communication skills
• Excellent interpersonal and communication skills, with the ability to interact with customers professionally and empathetically
• Strong problem-solving and critical-thinking skills, with the ability to think quickly and make sound decisions
• Willing to work in shifts, including weekends and public holidays
• Able to multitask and work effectively in a fast-paced environment
• Enthusiastic, highly motivated, and committed to delivering excellent customer service

Tanggung Jawab

• Proficient in using computers, including Microsoft Office and the Internet
• Respond promptly and efficiently to customer inquiries and issues via various communication channels, including telephone, email, and live chat
• Provide customers with clear and accurate information, assist them in resolving issues, and help them understand the company's products and services
• Maintain a thorough understanding of the company's products and services
• Comply with company policies, procedures, and quality standards to deliver high-quality customer service
• Capable of conducting presentations, following up with customers, and handling negotiations or business dealings
• Able to work effectively as part of a team
• Willing to work overtime when required
• Maintain professional and effective communication with customers throughout every interaction