Customer Service - Live Chat and Phone Call (English Speaker)

Job Responsibility: Learn and demonstrate comprehensive understanding of the company’s products, policies and procedures.（AC&other house hold appliance） Master the policies and operations of US self-built shopping website.

Understand closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, concerns of customers. Handle returns, exchanges and refund in a manner that satisfies all stakeholders. Escalated issues according to the SOP and manage the complains.

Data entry / Record details of customer contacts and actions taken. Analyze and sort out the feedback from customers to optimize our services and products. Job Requirements:

Customer service experience in the following areas would be preffered: mechanical products and household appliances College diploma or equivalent required Must be fluent in oral and written English

Passion and patience in helping customers with their difficulties Independent, detail-minded, well-organized, multi-tasking Proficient with the use of computer and software applications/AI Tools