Customer Service (Fluent English Only)

Job Descriptions: · Respond to customer inquiries via live chat promptly and professionally. · Provide accurate information about our product, addressing customer concerns, questions and feedback

· Maintain a high level of product knowledge to offer personalized solutions and recommendations. · Collaborate with internal teams to resolve complex issues and provide effective solutions. · Effectively escalate and report customer issues to concerned teams or supervisors when necessary, ensuring timely resolution.

· Identify processing improvements to enhance overall customer satisfaction. Requirements · FLUENT ENGLISH (Min. C1 or above).

· Excellent communication skills, both written and verbal. · Empathetic and patient when dealing with challenging customer interactions. · Strong problem-solving and multitasking abilities.

· Accept rotating shifts, flexibility to work on non-traditional hours including evenings, weekends, and holidays. · Skills in helpdesk tools and CRM software are preferred.