CUSTOMER SERVICE EXPORT

Key Responsibilities Handle customer inquiries related to export orders, shipment schedules, and documentation Coordinate export processes from order confirmation until delivery

Prepare and check export documents (Invoice, Packing List, Shipping Instruction, etc.) Communicate with customers regarding order status and shipment updates Coordinate with freight forwarders, shipping lines, and internal departments

Monitor shipment progress and provide updates to customers Maintain accurate records of export transactions and customer information Handle customer complaints and provide appropriate solutions

Ensure all export procedures comply with company standards and regulations Requirements Minimum 1–2 years of experience in Export Customer Service / Export Administration

Familiar with export documents and shipping processes Good understanding of Incoterms and international logistics is preferred Good communication and customer handling skills